Get Reimbursement and Compensation: Level

If you discover that your trip is going to be affected by Level flight delays, be sure to brush up on your air passenger rights so that you know what to do during the wait and ask for what is owed to you.

Firstly, you’ll need to check whether or not you are eligible for flight delay compensation with Level. According to EC 261, the EU air passenger rights law, flights that were delayed by more than 3 hours may qualify for compensation. This means that you can get up to US$700 (€600) per person if you arrive at your destination more than 3 hours late — regardless of your actual departure time. The amount you’re eligible for varies depending on the length of the delay and the travel distance.

If it wasn’t already announced, be sure to also ask Level what the cause of the delay was. You’re only owed compensation if the airline was responsible for the delay. Otherwise, if the delay was unavoidable and outside of the airline’s control, no compensation is owed.

Some common examples of unavoidable situations include severe weather conditions, natural calamities such as volcanic eruptions and earthquakes, political unrest, medical emergencies, and safety or security risks. Naturally, in these cases, the safety of the passengers comes first.

If you’re unsure whether you are eligible or not, AirHelp can make the process of claiming Level flight delay compensation easy and stress-free. Our Compensation Check Tool can confirm what you're owed within minutes.

You can learn more about flight delay compensation here.

Level flight cancellation is no joke — a cancellation can completely ruin your travel plans and cause you to miss out on important events, meetings, tours, and hotel bookings. And if your flight was cancelled while you’re abroad, you could even be left stranded.

To discourage airlines from cancelling flights, EC 261, an air passenger rights law in the EU, requires them to pay a set amount of compensation per passenger. You’re owed Level cancelled flight compensation if the disruption was the airline’s fault, and if the flight was cancelled less than 2 weeks before it was scheduled to depart.

However, you are not owed compensation if you were given a replacement flight that arrives at a similar time to your original flight. Though the flight changed, you still arrived at your destination as scheduled, which means that Level will not have to pay compensation.

Learn more about flight cancellation here.

Level is headquartered in Europe, which means almost all passengers flying with them are protected by EC 261. EC 261 is one of the most comprehensive air passenger rights laws in the world and offers travellers a great deal of protection.

All Level flights that depart from or arrive at a European airport are covered by EC 261. Air passengers travelling with them can, therefore, claim compensation in cases of cancellations, delays, or overbooking, provided that the airline is at fault.

Even past flights are covered — in most cases, you can claim for compensation up to 3 years after the disruption occurred.

Which Level Flights are Covered by EC 261?

Table shows values in € as specified in EC 261

Of course, the actual compensation you receive will depend on each individual case, as there are some exceptions to the above. To be sure, check how much you’re owed with AirHelp’s Compensation Checker.