Flight Disruptions
Scoot extends Singapore–Jeddah cancellations through 28 February 2027

Scoot extends Singapore–Jeddah cancellations through 28 February 2027

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Checked by Matteo Floris

Last updated on 3 November 2026

Affected airports

Affected airlines

Affected airports

Affected airlines

Disruption overview

Passengers booked on Scoot's TR796 and TR797 between Singapore Changi Airport and King Abdulaziz International Airport in Jeddah faced an extended suspension through 28 February 2027 because of the geopolitical situation in the Middle East. Singapore Airlines has also extended cancellations of its Singapore–Dubai services, SQ494 and SQ495, through the same date. If you're affected by Scoot's cancellations, you can request a full refund for the unused portion of your ticket by emailing Scoot for direct bookings or contacting your travel agent or partner airline. Compensation isn't expected, but you can still ask about refunds, rebooking options, and any applicable assistance.

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Disruption details

Scoot has extended the suspension of its Singapore–Jeddah service through 28 February 2027 because of the geopolitical situation in the Middle East. The cancellations affect flights between Singapore Changi Airport and King Abdulaziz International Airport in Jeddah, Saudi Arabia.

If you're booked on this route during the suspension, the extension means you'll need to reconsider your travel plans. Scoot is offering affected customers a full refund for the unused portion of their ticket.

The affected services are:

TR796 from Singapore to Jeddah.
TR797 from Jeddah to Singapore.

This extends an existing suspension rather than a new, last-minute cancellation. The disruption comes amid ongoing conflict in the region following US and Israeli strikes on Iran, with talks between Washington and Tehran still under way.

Singapore Airlines, Scoot's parent airline, has also extended Middle East cancellations through 28 February 2027. These include SQ494 and SQ495 between Singapore Changi Airport and Dubai International Airport in the United Arab Emirates.

For Scoot customers, the refund process depends on how you booked:

If you booked directly with Scoot, email the airline to request your refund.
If you booked through a travel agent or partner airline, contact that seller instead.

The refund covers the unused part of your ticket. If you've already completed part of your journey, that means the offer applies to the portion you haven't used.

Compensation isn't expected here because the disruption stems from circumstances outside the airline's control, and these routes aren't covered by EU or UK flight compensation rules.

That doesn't mean you're without support. Scoot's refund offer gives you an option if you no longer plan to travel. If you still need to make the journey, ask your airline or booking provider about rebooking options and any care and assistance that may apply to your circumstances.

Know your rights

These are your air passenger rights

When your flight's disrupted, you may be entitled to various forms of care and compensation under EC 261 and other applicable laws.

Rerouting or refund

If your flight is canceled, your airline must provide an alternative. You may also get a full refund if you no longer wish to travel.

Care and assistance

Your airline must provide food and refreshments if your journey is delayed more than a few hours.

Accommodation

If you are away from home and your journey is delayed overnight, the airline must offer you accommodation and transportation to it.

Communication

Under EC 261 you are entitled to 2 phone calls or emails if your journey is delayed over 1 hour. No compensation when a disruption is caused by extraordinary circumstances, as this appears to be.

This advice is provided to help you if your flight is delayed or canceled. However, the exact care and compensation you are entitled to will depend on your specific circumstances and flight. Always follow the directions of your airline, particularly with regard to check-in and boarding times.

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Quick facts

Summary

Disruption

Cancellations

Cause

Other

Status

Future – confirmed disruption

Compensation

Not eligible for compensation

Airlines affected

Scoot, Singapore Airlines

Airports affected

Singapore Changi International Airport, King Abdulaziz International Airport, Dubai Airport

Cities affected

Singapore, Jeddah, Dubai

Countries affected

Singapore, Saudi Arabia, United Arab Emirates

Start date

2026-11-02

End date

2027-02-28

Checked by

Matteo Floris

Date updated

3 November 2026

What to do if your flight is delayed, canceled, or overbooked

If you're traveling to, from, or within the European Union, here's what you should do when you experience a disruption.

Gather evidence that your flight was delayed, cancelled, or overbooked.

Get the airline to provide written confirmation of the disruption and the reason behind it.

Request an alternative flight to your destination — or a refund if you no longer wish to travel.

Make a note of the arrival time at your final destination.

Ask the airline to provide vouchers for meals and refreshments.

Avoid signing documents or accepting offers that may waive your passenger rights.

If an overnight stay is required, ask the airline to provide accommodation.

Save receipts for any additional expenses caused by the disruption.

Information on this page is AI generated, but always checked by a (human) passenger right expert.

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