Saudi Arabian regulations on air passenger rights
Check how much the airline owes you.
It's free and takes 2 minutes.
We help you enforce your passenger rights
If your flight is delayed, canceled, or overbooked, it’s not just annoying – it also can also cost you a lot of time and money. The impact is even greater if you have to stay overnight, the airline loses your bags, or you miss an important event.
The good news? If you’re flying into, out of, or within Saudi Arabia, you may be entitled to compensation under the Saudi Passenger Rights Protection Regulations. AirHelp makes claiming it easy.
AT A GLANCE
Know your passenger rights in Saudi Arabia
You can get compensation if your flight is canceled, delayed by more than 3 hours, or overbooked and you’re denied boarding.
Delays have fixed compensation amounts: €60 for delays between 3-6 hours, and €180 for delays over 6 hours.
If your flight’s canceled or overbooked, and you take the offered alternative flight, you’ll get €60–€180, based on how many hours late you get to your destination.
If you don’t take an alternative flight, the airline must refund your ticket and pay an additional 50%–200% of your ticket price as compensation. .
You can also get compensation if you were downgraded or required to make an unexpected stopover.
All claims must be submitted to the airline within 60 days.
These protections apply to all Saudi domestic flights, plus any international flight that takes off in Saudi Arabia. Flights into Saudi Arabia are also covered if you’re flying on a Saudi airline.
Even though Saudi Arabian law protects passengers, claiming compensation on your own can be time-consuming and difficult. AirHelp makes it easy — we check whether Saudi air passenger rights apply to your case and submit your claim using the strongest arguments possible.
step 1
Start a claim in 2 mins
AirHelp is quick, secure, and easy.
step 2
We do the rest
No paperwork. No calls. No stress.
If your Saudi Arabian flight was delayed, canceled, or overbooked, check your eligibility with our quick compensation checker. It takes just 2 minutes — then we’ll submit your claim to the airline and handle all the red tape. You just sit back and wait for your compensation.
No win, no fee!
We only charge a fee if we succeed in getting you compensation. Learn more about our fees.
Flights covered by Saudi air passenger rights
Saudi air passenger laws apply if:
Your flight departs from Saudi Arabia, no matter which airline you fly with.
Your flight to Saudi Arabia is with a national airline.
Your eligibility for compensation isn’t affected by your age, nationality, or whether your ticket was discounted or part of a travel package.
Flight compensation under Saudi Arabian law
In Saudi Arabia, passengers are protected by the General Authority of Civil Aviation’s (GACA) Passenger Rights Protection Regulation (PRPR).
The amount of compensation you can receive depends on the type of flight disruption — delay, cancellation, or overbooking. You can check the rules for common disruptions below.
| How late did you arrive? | Compensation |
|---|---|
| 3-6 hours | €60 |
| More than 6 hours | €180 |
Your delay is calculated based on how late you arrived at your destination compared to your scheduled arrival time. If you never flew, you get the amounts shown in the canceled flight table.
If your flight was delayed by more than 2 hours, you can cancel your booking instead and receive a full refund of the ticket, including any fees.
If your delay is over 5 hours, you can treat the flight as canceled and claim compensation under the canceled flight rules.
| When were you informed of the cancellation? | Compensation |
|---|---|
| 60 days - 14 days before | 50% of ticket value (average: €200) |
| 14 days – 24 hours before | 75% of ticket value (average: €300) |
| Less than 24 hours before | 150% of ticket value (average: €600) |
You’re entitled to this compensation in addition to a full refund for your ticket, baggage, and other fees.
However, if the airline offered — and you accepted — an alternative flight that still got you to your destination, you’ll receive the delay compensation amounts instead.
If you’re denied boarding due to overbooking and the airline doesn’t provide an alternative flight within 2 hours, you have two options:
Take another flight. You can travel on a different flight with the same airline or another airline. If the new flight costs more, your original airline must pay the price difference. You’ll also receive delay compensation based on your arrival time.
Cancel your ticket. If you’d rather not fly, the airline must refund the unused part of your ticket plus 200% of that value.
Even if compensation doesn’t apply, airlines must still keep passengers informed and provide care and support such as food, drink, and accommodation when necessary.
How to make a claim under Saudi Arabian air passenger rights
You can submit a claim directly to the airline — but be prepared for a complicated, stressful process. Even valid claims are sometimes rejected over small technicalities.
A faster, easier option? Let AirHelp handle it.
Just share your flight details, and we’ll take care of everything:
Check if the Saudi regulation applies to your case
Build the strongest possible claim
Handle all communication, follow-ups, and negotiations with the airline
With AirHelp
We make compensation simple. Our easy-to-use online checker quickly lets you know if you have a claim.
We handle everything for you, and keep you updated along the way.
You only pay if we secure your compensation.
We’ve already won compensation for over 3 million passengers worldwide.
On your own
Lots of confusing legal jargon. Air passenger rights regulations are complex.
Lengthy and tricky process supplying paperwork and making calls.
Legal action is expensive and you have to pay your lawyer's fee, win or lose.
Smaller chance of success. Airlines may ignore you, or wrongly reject your claim.
Important deadlines
Under Saudi Arabian regulations, claims must be submitted to the airline within 60 days of the flight — so don’t wait. Check if you have a valid claim now.
How long the airline has to respond
Saudi Arabian rules require airlines to:
Respond within 14 days, provide a reference number, and state the expected processing time.
If the airline fails to reply or they give an unsatisfactory response, the claim can be escalated to GACA.
If the airline still doesn’t respond within 14 days, the case can be further escalated to a court.
These response-time obligations apply no matter who submits the claim — but if you choose to claim compensation with AirHelp, we’ll monitor all those deadlines for you, so you don’t have to.
Documents needed to make a claim
Not sure which documents you’ll need? Don’t worry — we’ll guide you based on your airline and situation to make the process as quick and easy as possible.
Most airlines usually ask for:
A valid form of ID
Your booking confirmation and boarding passes (mobile or paper)
Keep receipts, invoices, or bank statements if you want to claim extra costs, such as meals or hotel stays.
Missing paperwork? No problem — we’ll help you recover the necessary flight details.
Checklist for making a claim
Hold onto your boarding pass and travel documents
Gather proof (e.g. photos of departure boards or emails from the airline)
Check for compensation with our Free Eligibility Checker
File your claim through AirHelp
That's it — we’ll take it from here
We’re 400+ experts all dedicated to fighting for your air passenger rights and getting you the money you’re owed when airlines get it wrong! We don’t charge you anything up front, so you only pay us if we win some money for you. Here’s some info on what we charge.
253+ million
flights checked last year12+ million
have protected their flights with AirHelp+3+ million
passengers successfully paid compensation100+
partnerships with the best-known travel brandsWhat other protections does Saudi law offer?
Common questions about airline passenger rights in Saudi Arabia
Please note:
Although we make every effort to accurately and simply explain your air passenger rights, we can’t guarantee that our information is 100% accurate or up to date. We are also not a law firm, and our explanations should not be taken as legal advice.
Under Saudi regulations, compensation amounts are defined in Special Drawing Rights (SDR). The amounts displayed in EUR on this page are indicative conversions based on the exchange rate at the time of publication. Final compensation may differ due to exchange rate fluctuations.
