Volotea FAQ: Everything You Need Before You Fly

Here is Volotea punctuality data from the last 7 days of operations to help you set realistic expectations:

• On-time performance: 18.84%. This means 386 of the 2049 total flights operated arrived within 15 minutes of their scheduled gate time.

• Canceled flights: 388 flights. Of these cancellations, 179 were on domestic routes and 209 were on international routes.

• Major delays: 3 flights These flights experienced significant delays, arriving more than 3 hours after their scheduled time.

Flight numbers shown are estimates, based on internal databases and third parties.

Over the last week, Volotea international flights had:

• a cancellation rate of 19.75%, and

• a severe delay rate (>180 minutes) of 0.09%.

The airline operated 1058 international flights during this period.

Reliability often depends on the specific route, airport, and external factors like weather or air traffic control issues.

Volotea performance can vary, but AirHelp’s data offers an objective snapshot. Volotea has an AirHelp Score of 6.62 out of 10, which evaluates airlines based on on-time performance, claim processing, and customer service.

Like all major carriers, the airline has experienced incidents in its history, but it continuously invests in pilot training, aircraft maintenance, and safety protocols. Modern aviation is statistically one of the safest modes of transportation, and Volotea adheres to strict international safety regulations.

Volotea operates a point-to-point low-cost network, connecting primarily secondary and leisure destinations across Southern Europe, France, Italy, Spain, Greece, Croatia, and the Czech Republic.

Volotea does not operate traditional hubs but has several key operational bases. These include Venice (VCE), Nantes (NTE), Bordeaux (BOD), Palermo (PMO), and Bilbao (BIO).

Volotea is an independent low-cost carrier and does not belong to any major global airline alliance. It has limited interline or codeshare partnerships, focusing on its own direct-route network.

If you’re flying on a codeshare operated by another airline, your passenger rights usually depend on the operating carrier (the airline that actually flies the plane). However, if that airline is EU-based or your flight departs from the EU/UK, you may be entitled to compensation under EC 261 (or UK 261) for eligible delays or cancellations. Let AirHelp check your eligibility and file the claim.

Volotea includes one small personal item (under the seat) for all fares. The option to bring a larger cabin bag (overhead bin) is available for an additional fee and must be purchased separately.

Checked bag allowances depend on your route and ticket type. Weight and size limits apply, and fees may be charged for additional or overweight bags.

You should report it immediately to the Baggage Service Office (or at the Volotea service desk, if available) and get a Property Irregularity Report (PIR) as proof. On international flights, your baggage rights are protected by the Montreal Convention: if you are an AirHelp+ member, you can let AirHelp handle your claim to obtain the reimbursement and compensation you are due (up to approximately €1,900).

You must check in online via the Volotea website or mobile app (free). Airport check-in is available for an extra fee.

For all flights, arriving at least 2 hours before the scheduled departure time is recommended, especially if you need to check in or drop bags at the airport.

Prohibited items include explosives, flammable liquids, and many sharp objects. Common items like certain lighters and gel-type sports equipment are also not allowed. Check the regulations of your departure and arrival countries, as well as Volotea official list of prohibited items, for full details.

You can track your flight on the Volotea app or website, or use the flight tracker built into the AirHelp app.

Compensation rights depend on the laws that apply to your specific flight. For example, flights departing from Europe or the United Kingdom may qualify for compensation of up to €600 under EC 261 or UK 261, if the airline is responsible for the delay. With our compensation checker, you can check for free whether you are entitled to compensation.

It depends on numerous circumstances, such as the law governing that specific flight, the notice period with which the airline communicates the cancellation, and the delay of the replacement flight. Under EC 261 and UK 261 laws, you may be entitled to assistance at the airport and compensation of up to €600.

Airlines first ask for volunteers to give up their seats in exchange for compensation. If not enough volunteers are found and you are involuntarily denied boarding, you are entitled to compensation under EC 261, UK 261, and other local aviation regulations.

You can file your claim directly on the airline's website. For flight compensation under EU law, submit it through AirHelp: we’ve won compensation for 3 million passengers worldwide. AirHelp operates on a no-win, no-fee basis so you don’t pay us anything up front.

Volotea provides services for passengers with mobility, hearing, and vision disabilities. Common services include wheelchair assistance and pre-boarding.

You can request these accommodations during booking, via the airline's website or mobile app, or by contacting their customer service in advance. Learn more about rights for passengers with disabilities and reduced mobility here.

Volotea provides family boarding, child seat guidelines, and infant travel options depending on age and route.

Volotea allows only small dogs and cats to travel in the cabin for a fee (max 10 kg with carrier). No pets in the hold or other animals allowed. Health/vaccination documents required. Book in advance and check route restrictions.

Volotea offers onboard Wi-Fi for access to a free digital entertainment platform (movies, TV series, music, and travel guides) on your personal device. No internet browsing is available.

Volotea does not feature seatback screens or TVs on any of its aircraft.

Volotea does not offer complimentary meals. A selection of snacks, sandwiches, and beverages is available for purchase on board during the flight.

A limited selection of beer, wine, and spirits is available for purchase on board most Volotea flights. There are no complimentary alcoholic beverages.

Yes, you may bring your own food on board, provided it complies with airport security regulations. Liquids (such as sauces or yogurts) must generally adhere to the rules for carrying liquids.

The airline was founded in 2011 by former executives of Vueling and commenced operations in 2012, focusing on connecting European mid-sized cities.

Volotea corporate headquarters are located in Asturias, Spain, near Asturias Airport (OVD).