If you think you might be owed compensation, reimbursement, or a refund by Lufthansa because of flight delays or cancellations, you've come to the right place. We can explain your air passenger rights, and help you get your money. Don't miss out on as much as US$700 (€600) per person. Use our free Compensation Calculator to find out what you're entitled to, and get your claim started.
While airlines like Lufthansa make every effort to stick to their advertised schedules, flight delays do happen. The good news for travelers is that air passenger rights exist to protect you and your journey when you get caught up in Lufthansa flight delays.
Under an EU law known as EC 261, if an airline causes passengers to arrive at their destination 3 or more hours late, those passengers could get up to US$700 in compensation.
There are some extraordinary circumstances which may excuse airlines from paying compensation. Those include situations like bad weather or issues at the airport. But if the delay is a result of technical issues or an airline staff strike, you're likely to be owed compensation under EC 261.
What's more, you generally have up to 3 years to claim with Lufthansa and get your flight delay compensation. All you have to do is type in your flight details and our easy-to-use flight delay compensation calculator will tell you if you are eligible for cash compensation, and our expert team are on hand to help you get it.
No win, no fee
In the event your Lufthansa flight is canceled, Europe's air passenger rights are clear: Lufthansa must offer you an alternative transport to your destination, or a full flight refund if that's what you'd prefer.
In addition, if you were told about the cancellation less than 14 days before you were due to depart you may also be able to claim up to US$700 per person in compensation.
Generally speaking, when Lufthansa cancels flights, they'll attempt to rebook passengers straight away onto another flight at no additional charge. You can request further changes if the alternative flight doesn’t work for you, or reimbursement if you no longer wish to travel that route.
If Lufthansa can book you onto a new flight that lands at a similar time to your original they won't have to pay you compensation. This is fair, as you'll get to your destination with minimum disruption to your plans. However in a lot of cases, passengers whose flights are canceled at the last minute have valid claims to Lufthansa canceled flight compensation.
That's unless the cancellation was caused by an event Lufthansa can't be expected to control — something like bad weather conditions, or an incident at the airport. These events are referred to as extraordinary circumstances.
You can learn more about flight cancellation compensation here.
No win, no fee
Because Lufthansa has its headquarters within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive air passenger rights laws.
The EC 261 regulation gives passengers the right to claim for compensation when they have suffered delayed, canceled or overbooked flights, which are no fault of their own. Passengers are also entitled to claim for past flights — often you can still claim for flights in the past 3 years.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||✔️ Yes|
Table shows values in € as specified in EC 261
There are exceptions and special circumstances which may impact how much compensation Lufthansa owes in your case. The easiest way to find out what you’re owed is to use our free compensation check.
Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe both in terms of fleet size and passengers carried during 2017.
No win, no fee
Angara Airlines Reimbursement
You have the right to Mcs Aerocarga Reimbursement
How to get South African Airways Reimbursement
How to get Xiamen Airlines Reimbursement
How to get Titan Airways Reimbursement
Auric Air Reimbursement
Eastern Airlines Reimbursement
You have the right to Novair Reimbursement
Binter Canarias Reimbursement
What Your Rights Say About Danish Air Transport Reimbursement
You have the right to Regional Air Services Reimbursement
Jet Time Reimbursement
Air Malta Reimbursement
You have the right to Lumiwings Reimbursement
How to get Winair Reimbursement
How to get Transmile Air Reimbursement
Aklak Air Reimbursement
Air Madagascar Reimbursement
You have the right to Loganair Reimbursement
Air Baltic Reimbursement
What Your Rights Say About Canaryfly Reimbursement
You have the right to Qantas Airways Reimbursement
What Your Rights Say About Braathens Regional Reimbursement
El Al Israel Airlines Reimbursement
Enter Air Reimbursement
You have the right to Malaysia Airlines Reimbursement
AirHelp has been featured in:
AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
Copyright © 2021 AirHelp