Claim compensation for your flight delay or cancelation

Flight delays happen, but that doesn’t mean you have to accept them. You may be entitled to as much as 700 $ in compensation if your flight was delayed, cancelled or overbooked within the last three years.

“Excellent! AirHelp rocks! After so many years of receiving the boot from airlines, now we've got AirHelp to aid us when needed. It's super easy.”

Lucia Karina Alvarado

Up to 700 $ in compensation

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Check if you can get compensation for your disrupted flight

Check your compensation

You submit your details and we run a quick flight check to see if the airline owes you money.

AirHelp manages your claim

We’re very good at this, so you sit back and relax while we jump into action.

Receive money for your delayed, cancelled or overbooked flight

We send you the money

We get it to you as quickly as we can, with regular updates along the way.

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Know Your Rights

Even though 8 million people around the world are eligible for compensation, less than 2% understand what they’re entitled to. We want to give the power back to the travellers. It’s time to Know Your Rights.

Flight Delays

Flight delays happen, but that doesn’t mean you have to accept them. The EU law concerning air passenger rights is officially known as Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. That’s quite a mouthful, so we just call it EC 261. It’s a European law that requires airlines to compensate passengers for lengthy flight delays, cancellations, and in situations where they are denied boarding. Passengers on EU flights that are eligible under EC 261 must be paid up to $700 in compensation for flight delays of more than three hours. Think of it as a financial silver lining for your air travel woes.

More about flight delays

Flight Cancellations

Flight cancellations can bring your travel plans to a standstill. Of course you’d rather avoid the hassle, but the good news is that in the EU you’re legally entitled to financial compensation when your flight is unexpectedly canceled. If the airline didn’t give you at least 14 days’ notice, it’s likely that you could receive as much as $700 for your inconvenience. Cancellations are a little complicated because there are a number of factors that determine both eligibility and compensation amount, but we’ve done the homework for you. So read on to find out if you’re covered, learn about your air passenger rights and keep your journey moving forward.

More about flight cancellations

Missed Connections

Your rights when you’ve missed a connection depend a lot on the airline carrier, which country or region the airline is flying from and in which country the airline is based. To make this even more complex, some EU courts interpret the regulation differently and might not include prior connecting flights in the eligible distance. But don’t worry, we work out everything for you. As long as all flights are under the same booking, and you are eligible under EC 261 with a delay longer than three hours, the airline operating the flight is responsible for compensating you. The only way to know for sure is to let our systems do the grunt work by running a quick compensation check.

More about missed connections

Baggage Problems

Air travel can be hard on your baggage, with bags occasionally getting beat up or even disappearing completely. A smooth flight can turn into a nightmare journey when you’re separated from your stuff, so it’s only fair that you’re generously compensated. The average compensation from an airline for checked baggage that is either lost or damaged is $1525 - $3500, under U.S. and Montreal air passenger rights laws. It’s important to hold onto your boarding pass and your checked baggage receipts, then write down a detailed list of what was in your bag. In an ideal world, you have receipts for all your belongings, because you cannot claim for the contents of the items inside your lost baggage without them.

AirHelp Score compares the major airlines and airports for definitive global rankings. We’ll help you find the best route for your journey, because air travel is about more than just the price of a ticket.

Airline Ranking

British Airways

United Kingdom

Flybe

United Kingdom

Easyjet

United Kingdom

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Airport Ranking

Singapore Changi Airport

Singapore

Munich International Airport

Germany

Hong Kong International Airport

Hong Kong (sar) China

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Popular Airlines

1.British Airways

2.SAS Scandinavian Airlines

3.Austrian Airlines AG dba Austrian

4.American Airlines

5.United Airlines

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Get the app

The AirHelp app is the easiest way to file for compensation.

Woman searching for help in flight disruption

Upload your boarding pass with our clever scanner and we can instantly check your flight’s eligibility. Take a photo to upload supporting documents and get notifications about your claim, as they happen. In just a couple of taps, you’ve submitted your claim!