Frequently Asked Questions

What does Airhelp do?

AirHelp is a service that helps airline passengers receive the compensation that’s owed to them after a disrupted flight (including cancellations, delays, and overbookings). All you have to do is file a claim through AirHelp and we’ll take it from there – sometimes even taking the airline to court!

If you win your claim, AirHelp takes a 25% administrative fee for handling the claim. If you don’t win your claim, you pay nothing.

There are two ways you can use AirHelp to file a claim for compensation:

  • If you’ve recently endured a flight disruption such as a delay, cancellation, or overbooking, you can file a claim using your flight number. AirHelp will take it from there and stay in communication with you throughout the process.
  • If you’ve endured a flight disruption such as a delay, cancellation, or overbooking in the past three years (or if you think you may have but aren’t sure), you can use AirHelp to scan your inbox for past flight confirmation details. If we find a flight that qualifies, we’ll let you know!
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