What Your Rights Say About Reimbursement and Compensation: Level

When you’re travelling, Level flight delays are the last thing you want to hear about. Delays are stressful, and oftentimes, can ruin your travel plans because you miss out on planned tours, bookings, or events.

This is why the EU has EC 261 in place, an air passenger rights law that ensures that you get essential care and monetary compensation in the event of a delay. This means that you can receive flight delay compensation from Level, as it is an airline based in the EU. Passengers of Level can, therefore, expect to receive as much as €600 should the airline be considered at fault.

Of course, like all laws, there are exceptions — not all delays qualify for compensation. Delays that are under 3 hours, for example, do not qualify, and neither do delays caused by extraordinary circumstances.

Extraordinary circumstances refer to situations that are beyond an airline’s control, such as inclement weather, medical emergencies, and health, safety, or security risks.

However, even if Level is not required to pay, they are still obligated to provide you with essential care while you wait, including food, refreshments, and if needed, accommodation and transport. You can learn more about your rights here.

No one wants to hear that their travel plans will be affected by Level flight cancellation. If you ever find yourself in this situation, don’t panic, and brush up on your air passenger rights instead.

Once you’ve received the news, check your departure schedule — was your flight cancelled less than 14 days before you were set to depart? If so, you might be entitled to Level canceled flight compensation. You could get up to €600, depending on the travel distance.

Level is also required to offer a replacement flight to your intended destination, or give you a refund — whichever you prefer.

It is important to note, however, that if you were offered a replacement flight and your arrival time is similar to that of the original flight, Level is not obligated to pay compensation. You only receive compensation for significant delays.

Another exception is if the flight was disrupted by an extraordinary circumstance, which is a situation outside of the airline’s control. But even if they do not owe you compensation, they must still provide you with essential care in the form of food, refreshments, and accommodation.

You are entitled to Level flight compensation because they are based in the EU, meaning they are protected by air passenger rights laws. Flights from non-EU carriers, for example, are not eligible for compensation unless they are departing from an EU airport.

Which Level flights are covered by EC 261?

Table shows values in € as specified in EC 261

Your Level compensation is calculated based on the distance your flight covers. Though there are exceptions based on your situation, generally, longer flights that cover more than 3,500 km can receive up €600 per passenger.