Don't despair if Düsseldorf Airport Delays or cancellations keep you grounded. There are air passenger protections in place, to make sure you're treated fairly and make it to your destination. And we're here to help by ensuring that you receive any compensation you're entitled to following your delay. For example, if you were flying to or from the EU you may be owed up to US$700 (€600) per person.
Click below to find out exactly what you're owed, and have our expert team help you get it.
Europe's air passenger protections (a regulation called EC 261) is one of the most thorough air passenger rights laws available - and it doesn't only protect Europeans. In fact, if your flight took off in an EU airport, or you were flying to Europe on an EU airline, you're protected by EC 261 as well.
So even though Düsseldorf Airport (DUS) isn't within the EU, it's still one of the most useful laws for air travelers, and worth knowing about.
EC 261 says that passengers are owed compensation when airlines cause flights to be delayed, canceled or overbooked. The compensation amounts are set by the law and could be as much as US$700 per person, and you usually claim for flights from the past 3 years.
Of course, EC 261 isn't the only passenger rights law available, but unfortunately, others are not so comprehensive. Read more about the other global rights that apply at Düsseldorf Airport.
|Route||EU Airline||Non-EU Airline|
|Düsseldorf Airport to any EU airport||✔️ Yes||❌ No|
|Any EU airport to Düsseldorf Airport||✔️ Yes||✔️ Yes|
|Flights not to or from the EU||❌ No||❌ No|