What Your Rights Say About Reimbursement and Compensation: Neos Air
You can get up to US$700 (€600) per person in Neos Air delay compensation or Neos Air cancellation compensation for any flight from the past 3 years. AirHelp’s claim process is risk-free and easy — we calculate how much you’re owed within minutes. Try our Compensation Checker now.
Some Key Points on Neos Air Flight Delay Compensation
When you’re travelling, Neos Air flight delays are the last thing you want to hear about. Delays are stressful, and oftentimes, can ruin your travel plans because you miss out on planned tours, bookings, or events.
This is why the EU has EC 261 in place, an air passenger rights law that ensures that you get essential care and monetary compensation in the event of a delay. This means that you can receive flight delay compensation from Neos Air, as it is an airline based in the EU. Passengers of Neos Air can, therefore, expect to receive as much as US$700 should the airline be considered at fault.
Of course, like all laws, there are exceptions — not all delays qualify for compensation. Delays that are under 3 hours, for example, do not qualify, and neither do delays caused by extraordinary circumstances.
Extraordinary circumstances refer to situations that are beyond an airline’s control, such as inclement weather, medical emergencies, and health, safety, or security risks.
However, even if Neos Air is not required to pay, they are still obligated to provide you with essential care while you wait, including food, refreshments, and if needed, accommodation and transport. You can learn more about your rights here.
Don’t let flight delays ruin your journey. Get what you are rightfully owed by letting AirHelp work on your behalf. It’s quick, easy, and stress-free.
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Some Key Points Regarding Neos Air Flight Cancellation Compensation
No one wants to hear that their travel plans will be affected by Neos Air flight cancellation. If you ever find yourself in this situation, don’t panic, and brush up on your air passenger rights instead.
Once you’ve received the news, check your departure schedule — was your flight cancelled less than 14 days before you were set to depart? If so, you might be entitled to Neos Air canceled flight compensation. You could get up to US$700, depending on the travel distance.
Neos Air is also required to offer a replacement flight to your intended destination, or give you a refund — whichever you prefer.
It is important to note, however, that if you were offered a replacement flight and your arrival time is similar to that of the original flight, Neos Air is not obligated to pay compensation. You only receive compensation for significant delays.
Another exception is if the flight was disrupted by an extraordinary circumstance, which is a situation outside of the airline’s control. But even if they do not owe you compensation, they must still provide you with essential care in the form of food, refreshments, and accommodation.
Find out exactly how much Neos Air compensation you are owed with AirHelp’s easy Compensation Check Tool.
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Neos Air Compensation - What does EC 261 Cover?
You are entitled to Neos Air flight compensation because they are based in the EU, meaning they are protected by air passenger rights laws. Flights from non-EU carriers, for example, are not eligible for compensation unless they are departing from an EU airport.
Which Neos Air flights are covered by EC 261?
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||✔️ Yes|
How Much Neos Air Flight Compensation Can You Get?
Table shows values in € as specified in EC 261
Your Neos Air compensation is calculated based on the distance your flight covers. Though there are exceptions based on your situation, generally, longer flights that cover more than 3,500 km can receive up US$700 per passenger.
Get your Neos Air compensation. We can build you a strong case for your claim, greatly improving your chances of getting the cash you deserve.
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