Have you experienced unexpected Stavanger Airport delays and cancellations? Then you could be owed as much as US$700 (€600) in compensation per person. Let AirHelp help you learn your rights and get the compensation that is rightfully owed to you. See if your flight is eligible with our easy-to-use Compensation Calculator.
As Stavanger Airport (SVG) is located within the EU, flights departing, and in some cases, arriving at this airport are likely to be covered by a law known as EU Regulation No. 261/2004.
In a nutshell, EC 261 ensures that you have rights in the event of a flight delay, cancellation, or overbooking. The law says that during a disruption, the airline must provide food, drinks, and accommodation if needed, especially if you have to wait for a replacement flight that is set to leave several hours later. Should the airline be at fault for the delays in Airport, you may also be entitled to get up to US$700 per person.
|Route||EU Airline||Non-EU Airline|
|Departures from Stavanger Airport||✔️ Yes||✔️ Yes|
|Arrivals at Stavanger Airport||✔️ Yes||❌ No|
When there are Stavanger Airport flight cancellations, you may be eligible for compensation provided that the airline was found to be responsible for the disruption.
Whether your flight qualifies or not is also dependent on when the airline canceled your flight — if you hear about it less than 14 days before departure, you are entitled to compensation. The amount that you receive will depend on the distance that your flight was supposed to cover.
But regardless of whether you get compensation or not, the airline is still obligated to provide you with care, which means that they must provide you with free meals, refreshments, and accommodation.
EC 261 also says that you must be given an alternative flight to your intended destination — provided you still wish to travel. You do have the option of getting a refund instead.
You can learn more here.
If you’ve had delays in Stavanger Airport that lasted more than 3 hours, you may qualify for compensation if the airline was found to be responsible for the disruption.
It’s important to remember when it comes to eligibility for compensation, it is the arrival time at your destination that matters, and not the departure time. This means that if you arrived at your destination more than 3 hours late, you and your fellow passengers could get compensated and each receive up to US$700.
Along with compensation, you also have the right to care, which means that the airline is responsible for providing you with meals and refreshments, as well as a free hotel if you are expected to wait for a long time.
You can learn more about your rights during a flight delay here.
|All flights under 1,500 km||Up to €250 per person|
|Internal EU flights over 1,500 km||Up to €400 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to €400 per person|
|Non-internal EU flights over 3,500 km||Up to €600 per person|
Table shows values in € as specified in EC 261
The distance traveled is the primary factor in determining how much compensation you are owed. However the length of the delay can also affect the amount of compensation in some scenarios. Use AirHelp to calculate exactly what you're owed.
Even if you experience cancellations or lengthy delays in Airport, not all flights qualify for compensation. Sometimes, the delay is unavoidable as the airline must prioritize the safety of the passengers and flight crew. These are flight delays caused by extraordinary circumstances, which are situations outside of the airline’s control.
Extraordinary circumstances include severe weather conditions, natural disasters, political unrest and strikes initiated by airport employees or air traffic control. (However, strikes by airline staff are eligible for EC 261 compensation.)