Reimbursement and Compensation: SilkAir


It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to £520 (€600) per person in SilkAir compensation. That's because of an EU law which allows passengers to claim flight cancellation or SilkAir delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off SilkAir simple!

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SilkAir Flight Delay Compensation

Any SilkAir flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if SilkAir is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed SilkAir flight delay compensation. Don’t miss out on up to £520 per person.

We make claiming compensation for SilkAir flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

Delayed or canceled flight with SilkAir? Find out if you're owed up to £520 in compensation

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SilkAir Canceled Flight Compensation

In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any SilkAir flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for SilkAir flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave SilkAir no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like SilkAir also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Claim up to £520 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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Flight Compensation and Air Passenger Rights

Even though SilkAir is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with SilkAir are protected by UK 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, SilkAir cancellation compensation, or overbooking compensation if SilkAir is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. SilkAir passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which SilkAir Flights are Covered by UK 261?

Covered by UK 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much SilkAir Flight Compensation?

Distance Compensation
All flights under 1,500 km Up to £220 (€250) per person
Internal EU flights over 1,500 km Up to £350 (€400) per person
Non-internal EU flights between 1,500 - 3,500 km Up to £350 (€400) per person
Non-internal EU flights over 3,500 km Up to £520 (€600) per person

Table shows values in € as specified in UK 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

About SilkAir

SilkAir is a renowned Singapore-based airline company, serving as a subsidiary of Singapore Airlines. With a fleet size of 33 aircraft, SilkAir operates flights to over 50 destinations across 16 countries in Asia, Australia, and the Middle East. The airline's primary hub is located at Singapore Changi Airport, providing seamless connectivity for passengers traveling to and from Singapore. SilkAir takes pride in its commitment to delivering exceptional service, ensuring a comfortable and enjoyable travel experience for its passengers. With a focus on regional destinations, SilkAir offers convenient connections, competitive fares, and a wide range of in-flight amenities. Whether you are traveling for business or leisure, SilkAir is dedicated to meeting your travel needs. Book your next flight with SilkAir and experience the epitome of Asian hospitality.

Contact Information:

  • Website:
  • Customer Service International Number: +65 6223 8888
  • Headquarters Address: SilkAir Private Limited, Airline House, 25 Airline Road, Singapore 819829

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