Reimbursement and Compensation: Shenzhen Airlines

Any Shenzhen Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if Shenzhen Airlines is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Shenzhen Airlines flight delay compensation. Don’t miss out on up to £520 per person.

We make claiming compensation for Shenzhen Airlines flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any Shenzhen Airlines flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Shenzhen Airlines flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave Shenzhen Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Shenzhen Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Even though Shenzhen Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Shenzhen Airlines are protected by UK 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Shenzhen Airlines cancellation compensation, or overbooking compensation if Shenzhen Airlines is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. Shenzhen Airlines passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Shenzhen Airlines Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Shenzhen Airlines is a renowned Chinese airline company that operates both domestic and international flights. With a fleet size of over 200 aircraft, including Boeing and Airbus models, Shenzhen Airlines ensures a comfortable and safe journey for its passengers. The airline serves a wide range of destinations, covering more than 70 cities in China and several key international locations. As one of the leading airlines in China, Shenzhen Airlines has established major hubs at Shenzhen Bao'an International Airport and Guangzhou Baiyun International Airport, facilitating seamless connections for travelers. With a commitment to providing exceptional service, Shenzhen Airlines offers a variety of amenities onboard, including in-flight entertainment and delectable meals. Whether you are traveling for business or leisure, Shenzhen Airlines is dedicated to making your journey a pleasant one.

Contact Information:

• Website: https://www.shenzhenair.com/
• Customer Service International Number: +86 95361
• Email: [email protected]
• Headquarters Address: Shenzhen Airlines, Bao'an International Airport, Shenzhen, Guangdong, China