Reimbursement and Compensation: SANSA Airlines

Any SANSA Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if SANSA Airlines is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed SANSA Airlines flight delay compensation. Don’t miss out on up to £520 per person.

We make claiming compensation for SANSA Airlines flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any SANSA Airlines flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for SANSA Airlines flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave SANSA Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like SANSA Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Even though SANSA Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with SANSA Airlines are protected by UK 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, SANSA Airlines cancellation compensation, or overbooking compensation if SANSA Airlines is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. SANSA Airlines passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which SANSA Airlines Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Sansa Airlines is a renowned regional airline company operating in Costa Rica. With a diverse fleet consisting of Cessna Grand Caravan and De Havilland Twin Otter aircraft, Sansa Airlines ensures safe and comfortable air travel for passengers. Offering convenient connectivity, the airline serves a wide range of destinations within Costa Rica, including popular tourist spots like San Jose, Quepos, Tamarindo, and Puerto Jimenez. Sansa Airlines operates from its main hubs at Juan Santamaria International Airport in San Jose and Tobias Bolanos International Airport in Pavas. With a commitment to Customer satisfaction, Sansa Airlines provides reliable service, punctuality, and competitive fares. Experience the beauty of Costa Rica with Sansa Airlines, your trusted travel partner.

Contact Information:

• Website: https://www.flysansa.com/
• Customer Service International Number: +506 2290 4100
• Email: [email protected]
• Headquarters Address: Sansa Airlines, Juan Santamaria International Airport, 4023 Alajuela, Costa Rica