Reimbursement and Compensation: Qazaq Air
"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or canceled. But for European departures at least you might also be able to claim flight delay or Qazaq Air cancellation compensation under a law known as UK 261. You could be owed as much as £520 (€600) per person.
Click below to find out how much Qazaq Air flight compensation you're owed and how we can help you get it.
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Qazaq Air Flight Cancellation Compensation
While Qazaq Air isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Qazaq Air compensation payout.
With any Qazaq Air flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £520 per person in compensation.
If Qazaq Air was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.
Because there are these exceptions, the easiest way to check if you're owed Qazaq Air canceled flight compensation is to use our free compensation calculator.
Qazaq Air Flight Delay Compensation
If you've been on a late flight departing from a European airport, it's worth checking if you're owed Qazaq Air flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to £520 per person in compensation from their airline.
It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.
One important exclusion is for those Qazaq Air flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.
But if the delay is due to something they can control — such as a strike by Qazaq Air staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Qazaq Air claim.
What's Covered Under EU Air Passenger Rights?
Europe's air passenger rights, UK 261, are among the most comprehensive in the world. They are designed to ensure airlines like Qazaq Air take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.
All passengers on a flight departing from a European airport are covered by UK 261. However, as Qazaq Air is not a European airline, they do not need to pay UK 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.
Which Qazaq Air Flights are Covered by UK 261?
|Covered by UK 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
How Much Qazaq Air Flight Compensation?
Table shows values in € as specified in UK 261
All paying passengers are treated equally by UK 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
About Qazaq Air
Qazaq Air is a prominent airline company based in Kazakhstan, offering convenient and reliable air travel services to both domestic and international destinations. With a modern fleet consisting of Airbus A320 and Bombardier Q400 aircraft, Qazaq Air ensures a comfortable and safe journey for its passengers. Covering a wide network of destinations, Qazaq Air serves numerous cities within Kazakhstan, including Almaty, Astana, Shymkent, Aktau, and Atyrau. Additionally, the airline connects travelers to international destinations such as Moscow, Bishkek, Kyiv, and Tbilisi, among others. As one of the largest airlines in Kazakhstan, Qazaq Air operates from its main hubs located at Nursultan Nazarbayev International Airport in Astana and Almaty International Airport. These strategically positioned hubs enable seamless connections and convenient transfers for passengers. With a focus on Customer satisfaction, Qazaq Air offers competitive fares, excellent onboard amenities, and a dedicated Customer support team. Whether you are traveling for business or leisure, Qazaq Air is committed to providing a pleasant and efficient travel experience.
- Website: https://www.flyqazaq.com/
- Customer Service International Number: +7 7172 690 001
- Email: [email protected]
- Headquarters Address: Qazaq Air, Astana International Airport, Astana 010051, Kazakhstan
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