Reimbursement and Compensation: Onur Air

While Onur Air isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Onur Air compensation payout.

With any Onur Air flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £520 per person in compensation.

If Onur Air was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed Onur Air canceled flight compensation is to use our free compensation calculator.

If you've been on a late flight departing from a European airport, it's worth checking if you're owed Onur Air flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to £520 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those Onur Air flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by Onur Air staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Onur Air claim.

Europe's air passenger rights, UK 261, are among the most comprehensive in the world. They are designed to ensure airlines like Onur Air take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.

All passengers on a flight departing from a European airport are covered by UK 261. However, as Onur Air is not a European airline, they do not need to pay UK 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.

Which Onur Air Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

All paying passengers are treated equally by UK 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Onur Air is a leading Turkish airline company, catering to both domestic and international passengers. With a fleet of modern and well-maintained aircraft, Onur Air ensures a comfortable and safe journey for its passengers. Offering a wide range of destinations, Onur Air connects travelers to numerous cities across Europe, Asia, and Africa. As one of the largest airlines in Turkey, Onur Air operates flights from its main hubs in Istanbul Atatürk Airport and Antalya Airport. With a strong focus on Customer satisfaction, Onur Air provides excellent in-flight services and amenities, ensuring a pleasant travel experience. Whether you're planning a business trip or a vacation, Onur Air is the perfect choice for reliable and affordable air travel.

Contact Information:

• Website: https://www.onurair.com.tr/
• Customer Service International Number: +90 850 210 66 87
• Headquarters Address: Onur Air Taşımacılık A.Ş., Atatürk Mahallesi, Eski Büyükdere Cad., No: 23 K:2, 34398 Maslak, Istanbul, Turkey