You have the Right to Reimbursement and Compensation: Aurigny Air Services

There are few things as frustrating as hearing that your flight was delayed — or worse, cancelled. A disrupted flight can wreak havoc on your journey and completely ruin your travel plans. You may be left stranded at the airport, missing out on bookings that you have already paid for — such as tours, events, and concerts. Sometimes, you may even miss out on special events at your destination, such as a wedding or an important business meeting.

If your flight was departing from an EU airport, however, you’re in luck. You can claim for Aurigny Air Services flight compensation. Though Aurigny Air Services is not a European airline, when departing from an EU airport, its flights are covered by a law called UK 261, an air passenger rights regulation that protects travellers.

According to UK 261, when your flight is eligible you can get up to £520 (€600) in compensation per passenger. This includes for delays of more than 3 hours and cancellations that were announced less than 14 days before departure.

UK 261 is not limited to just Aurigny Air Services compensation either. The law also requires airlines to provide essential free food, drink, and lodgings for their passengers while they wait.

Though UK 261 is one of the world’s most comprehensive air passenger rights regulations, not all disrupted flights are eligible for flight delay compensation from Aurigny Air Services.

As mentioned before, only Aurigny Air Services flight delays that occur while departing from an EU airport are covered. If your flight departed from a non-EU airport, UK 261 does not provide coverage.

Another notable exception is if the flight was disrupted by extraordinary circumstances, which are situations over which the airline has no control. This includes severe weather conditions, medical emergencies, security threats, political unrest, and airport staff strikes.

It is important to note, however, that strikes conducted by airline employees are not considered extraordinary circumstances, as the airline is deemed to be responsible for the actions of their staff.

And when it comes to Aurigny Air Services flight cancellation compensation, only significant delays count — if Aurigny Air Services manages to provide you with a replacement flight that gets you in at a similar time to your original arrival schedule, they are not obligated to pay.

When claiming for Aurigny Air Services cancelled flight compensation, be sure to ask questions at the airport — ask how long your flight is expected to be delayed and the cause behind the delay or cancellation, if it hasn’t already been announced.

You will want to hold onto your documents as well — including your boarding pass and flight confirmation. You can even take photos of the departure board as proof that your flight was delayed.

Be sure to ask for food and refreshments while you wait. And if needed, ask for accommodation and transport to and from the airport until it is time to depart. This is especially important for long waits overnight.

And of course, use AirHelp to check if your flight is covered.

Which Aurigny Air Services Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

When it comes to determining exactly how much compensation you are owed, the distance travelled is what is important. UK 261 has set specific amounts for how much each passenger can receive, though exceptions and special cases may apply in some circumstances.

Aurigny Air Services is a regional airline based in Guernsey, Channel Islands. With a fleet of modern aircraft, including the ATR 72-500 and Dornier 228, Aurigny offers reliable and comfortable flights to a wide range of destinations. Serving as the lifeline for the Channel Islands, the airline operates regular flights to popular destinations such as London, Manchester, Bristol, and Southampton. Aurigny's main hub is located at Guernsey Airport, with additional bases at Alderney Airport and Southampton Airport. With a focus on Customer satisfaction, Aurigny Air Services strives to provide exceptional service, ensuring passengers have a pleasant and efficient travel experience. For more information or to book a flight, please visit our website or contact our