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Most Asked Questions
Fees and Payout MethodsCan I have my compensation in a different currency?In which currencies do you pay out the compensation?How do your fees compare to other companies in the flight compensation industry?Will I still have to pay if the case is lost in court?Why is the webform rejecting my SWIFT?Can I use someone else's bank details for payout?
Documents and PrivacyHow do I download or print a document that you sent me?What is a Conditional Fee Agreement (CFA) and how do I sign it?How do I sign a Power of Attorney (PoA) or a Conditional Fee Agreement correctly?What is a Power of Attorney and why do you need it?My Customer Dashboard shows that you received my document. Why do you keep requesting it?I can't login, what can I do?
Air Passenger LawWhen can you claim compensation for a denied boarding? What are my rights regarding Coronavirus/Covid-19?What are extraordinary circumstances?Should the airline pay for food and other essentials if my flight is canceled due to coronavirus?I missed my connecting flight - am I entitled to compensation?Does weather affect my eligibility?
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