Documents and Privacy
Documents and Privacy
What happens to my documents once you have them? Is it secure?
We take your privacy very seriously. Therefore, we would like to assure you that our data protection policy on the processing, sharing, and storing of personal information is fully compliant with all EU data protection regulations, including the General Data Protection Regulation (GDPR).
You can read more about AirHelp Privacy Policy here.
Why does AirHelp need documents such as an e-ticket or ID?
Flight documents allow us to confirm your flight details. They are also required by third parties such as airlines and the court, who may ask for your boarding pass as proof that you checked in or boarded the plane, for example.
Why does AirHelp need an Assignment Form?
We ask for an assignment form because it allows us to legally enforce the claim, without exposing you to any cost risk. AirHelp will cover all costs incurred in the course of the proceedings.
If you are the main claimant, you will be asked to sign this agreement during the claim submission process. If you are also claiming for others on the same booking, we will also ask each of them to sign a separate assignment form.
What documents do I need to provide to claim compensation for a delayed or canceled flight?
We will give a list of documents you’ll need to provide when you submit a claim with AirHelp.
Some of the documents that we’ll ask for may include:
Proof of address — for example: bank statements, utility bills, etc.
Booking confirmation — any document that contains your flight itinerary, passenger name and booking reference (PNR) or e-ticket number.
ID or passport.
Time of arrival at final destination and delay confirmation.
Assignment Contract or Proxy — we will ask you to sign a document so that we can work on your claim on your behalf. In Europe it is called an Assignment Contract, and in Brazil it’s called a Proxy. For eligible flights in Brazil, Brazilian citizens will be asked to include their Cadastro de Pessoas Físicas (CPF), and non-Brazilian citizens their passport/ID number.
Additionally, we may need:
Alternative flight confirmation — in cases where your flight was canceled or you had a missed connection.
Property Irregularity Report — for luggage claims we need a copy of this document, plus any additional information on when the luggage arrived, and photos of the damaged luggage, if applicable.
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