EU flight legislation provides comprehensive protection for consumers who find that their flight has been cancelled at short notice due to unforeseen circumstances. A cancelled flight is defined as a flight which no longer departs as was planned and on which at least one place was reserved. If this happens, consumers are protected under EU legislation. It is useful to know your rights in the event that you cannot fly to your destination, as you may be entitled to financial compensation.
This website will show you how to claim for a flight which has been cancelled at short notice. Under the EU legislation EC 261/2004, you may be entitled to up to £520 in compensation, even if the airline has arranged an alternative flight. To be covered, the legislation stipulates that your cancelled flight must have departed from a country within the EU or landed within the EU, if the airline is registered there.
You are eligible for compensation if you were told about the cancellation within 14 days before the departure date, or if you opted for an alternative flight but your arrival at your destination was significantly disrupted. The cancellation also must have occurred within the last three years on a confirmed flight. Lastly, the flight cancellation must have been due to circumstances which are the responsibility of the airline such as technical issues, strikes, or operational problems.
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AirHelp is the world's largest air passenger rights organisation, here to help air travellers secure compensation for delayed, cancelled, or overbooked flights .
We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.
We operate on a no win, no fee basis, so you can check your compensation risk-free.
How do you know when you should claim compensation for a delayed or cancelled flight? Though the law can be complicated, we're here to break it down for you:
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Cancelled flights: you may be eligible for compensation if your flight was cancelled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.
We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.
Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:
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|All flights under 1,500 km||Up to £220 per person|
|Internal EU flights over 1,500 km||Up to £350 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to £350 per person|
|Non-internal EU flights over 3,500 km||Up to £520 per person|
Table shows values in € as specified in EC 261
In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Check.
If you experience a flight delay or cancellation, here's what you should do:
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