Did you know that if you have experienced flight disruption within the last 3 years, you may be entitled to up to £520 in compensation? Passengers flying from or into a European airport on an EU-registered airline are protected by EC Regulation 261/2004. However, 85% of customers don't know about their rights when it comes to flight disruption and never think to claim if they have experienced difficulty with an airline. Read on to find out more, and to learn whether you might be eligible for compensation.
When it comes to flight compensation, UK passengers are automatically covered by EC Regulation 261/2004. Other similar regulations are in place around the world to protect passengers but this is a particularly comprehensive piece of legislation. Essentially, it says that if your flight was delayed, cancelled, or if you were denied boarding because the flight was overbooked, you may be eligible to claim compensation of up to £520.
Wondering how? Don't be like the 55% of passengers who know they are entitled to a claim but don't submit one! At AirHelp we make it easy for you. Simply enter the details of your delayed, cancelled, or overbooked flight into our database and we will tell you whether or not you are eligible to make a claim. AirHelp can then take your claim forward for you and handle all of the admin and paperwork so that you don't need to wrangle with the legal process. It's quick and easy - and you could be entitled to up to £520 if you have experienced certain kinds of disruption to your flight.
AirHelp is the world's largest air passenger rights organisation, here to help air travellers secure compensation for delayed, cancelled, or overbooked flights .
We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.
We operate on a no win, no fee basis, so you can check your compensation risk-free.
How do you know when you should claim compensation for a delayed or cancelled flight? Though the law can be complicated, we're here to break it down for you:
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Cancelled flights: you may be eligible for compensation if your flight was cancelled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.
We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.
Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:
|All flights under 1,500 km||Up to £220 per person|
|Internal EU flights over 1,500 km||Up to £350 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to £350 per person|
|Non-internal EU flights over 3,500 km||Up to £520 per person|
Table shows values in € as specified in EC 261
In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Check.
If you experience a flight delay or cancellation, here's what you should do:
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