Many passengers flying with EU airlines are not aware that they are eligible for financial compensation if their flight has been cancelled. This is where AirHelp comes in, to organise a claim on your behalf. Different airlines have different methods of processing cancelled flight claims. It might be useful to check the EC 261/2004 regulation information on the airline's website, as this is where they will set out their compensation policy and where you will find an online claim form. However, you can leave this task to AirHelp if you don't have the time to do it yourself.
Thanks to AirHelp, you don't need to spend hours at the reception desk trying to raise a claim for a cancelled flight. Board the alternative form of transport that will be provided and let us handle your EC 261 claim. As long as the flight wasn't cancelled for reasons beyond the airline's control, then it's very likely you have a case. Simply let us know immediately so we can start compiling it, leaving you to continue with the things that matter to you the most.
Check the amount of compensation the air carrier owes you using our free flight compensation calculator. When you assign us the task, you can relax knowing that our team is taking care of the issue. Don't worry - we will keep you updated on the progress. Finally, be assured that you only have to pay us if the claim succeeds.
AirHelp is the world's largest air passenger rights organisation, here to help air travellers secure compensation for delayed, cancelled, or overbooked flights .
We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.
We operate on a no win, no fee basis, so you can check your compensation risk-free.
How do you know when you should claim compensation for a delayed or cancelled flight? Though the law can be complicated, we're here to break it down for you:
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Cancelled flights: you may be eligible for compensation if your flight was cancelled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.
We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.
Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:
|All flights under 1,500 km||Up to £220 per person|
|Internal EU flights over 1,500 km||Up to £350 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to £350 per person|
|Non-internal EU flights over 3,500 km||Up to £520 per person|
Table shows values in € as specified in EC 261
In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Check.
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