Submitting an EU flight delay compensation form can be a complicated process. In order to comply with each airline's specific requirements, the correct forms and supporting documentation (such as boarding passes or booking receipts) must be provided. Even though EU flight legislation protects passengers who experience delays departing or landing from EU airports, compensation depends on how long the delay was and the distance of the delayed flight. Your supporting documentation helps confirm your case and make sure you get your money as soon as possible.
Each airline has its own procedure for compensation so it is often simpler and more efficient if you start the claim process using a professional service like AirHelp. You can use the AirHelp Eligibility Check to see if you qualify and AirHelp can submit your claim for you. If you think you have a claim, you should keep any paperwork or boarding passes from the delayed flight. This will make the process faster and more likely to succeed. There is no risk and submitting a claim is free of charge: you'll only have to pay if your claim is successful. Most people don't have the legal knowledge and expertise to contest legal claims in court so AirHelp takes all the stress out of claiming for flight delays.
No win, no fee
AirHelp is the world's largest air passenger rights organisation, here to help air travellers secure compensation for delayed, cancelled, or overbooked flights .
We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.
We operate on a no win, no fee basis, so you can check your compensation risk-free.
How do you know when you should claim compensation for a delayed or cancelled flight? Though the law can be complicated, we're here to break it down for you:
Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
Cancelled flights: you may be eligible for compensation if your flight was cancelled less than 14 days before it was due to depart.
Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.
We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.
Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:
No win, no fee
Table shows values in € as specified in EC 261
In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Check.
If you experience a flight delay or cancellation, here's what you should do:
No win, no fee
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