Have you experienced unexpected Toulouse Airport delays and cancellations? Then you could be owed as much as £520 (€600) in compensation per person. Let AirHelp help you learn your rights and get the compensation that is rightfully owed to you. See if your flight is eligible with our easy-to-use Compensation Calculator.
As Toulouse Airport (TLS) is located within the EU, flights departing, and in some cases, arriving at this airport are likely to be covered by a law known as EU Regulation No. 261/2004.
In a nutshell, EC 261 ensures that you have rights in the event of a flight delay, cancellation, or overbooking. The law says that during a disruption, the airline must provide food, drinks, and accommodation if needed, especially if you have to wait for a replacement flight that is set to leave several hours later. Should the airline be at fault for the delays in Toulouse Airport, you may also be entitled to get up to £520 or €600 per person. The UK actually has a law that is similar to EC 261, known as UK 261, which came into force after leaving the EU. In some instances, you could qualify under either, for example if you flew from the UK to Toulouse Airport with an EU airline!
|Route||EU Airline||Non-EU Airline|
|Departures from Toulouse Airport||✔️ Yes||✔️ Yes|
|Arrivals at Toulouse Airport||✔️ Yes||❌ No|
Flight delays can be extremely frustrating and costly, especially if you have time-sensitive engagements waiting for you at your destination, such as a scheduled tour, event, or an important meeting. A delay can have other costs as well, as air passengers will often have to pay for their own food, drink, and other essentials.
If you’ve experienced delayed flights from Toulouse Airport, the first thing that you need to remember is that the airline is actually required to provide food and refreshments while you wait. For longer delays, they should provide free accommodation, as well as transportation to and from your hotel.
If your flight was delayed by more than 3 hours and if the airline was found to be at fault, the law says that they owe you compensation — up to £520 or €600.
Under EC 261 (as well as UK 261), if you encounter Toulouse Airport cancelled flights, the airline is obligated to provide you with proper care while you wait. If you still wish to travel, the airline is also obligated to offer you an alternative flight to your intended destination.
Remember that you will never have to pay extra for a replacement flight, even if they upgrade you.
If you received the news that your flight was cancelled less than 2 weeks before your scheduled departure, you may be entitled to compensation as well. In the case of Toulouse Airport cancellations, the amount you receive depends on distance.
Of course, there are exceptions. If the cancellation was caused by extraordinary circumstances, that is, situations that are outside the airline’s control, the airline does not have to pay compensation.
Some examples of extraordinary circumstances include severe weather conditions, safety or medical emergencies, and security risks.
Table shows values in € as specified in EC 261
There may be exceptions in the law that could affect these compensation amounts. If you are unsure, you can check if your flight is eligible by using our handy Compensation Calculator.
Strikes could lead to Toulouse Airport cancellations or delays. While strikes taking place at the airport usually fall under extraordinary circumstances and typically do not qualify for compensation, there is one crucial exception — airline staff strikes. Those are most cases where the strike involves the airline’s pilots, cabin crew, engineers, and other employees. You can learn more about strike compensation here.
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