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Helsinki Airport Delays and Cancellations - Your Right to Compensation

Don't despair if Helsinki Airport Delays or cancellations keep you grounded. There are air passenger protections in place, to make sure you're treated fairly and make it to your destination. And we're here to help by ensuring that you receive any compensation you're entitled to following your delay. For example, if you were flying to or from the EU you may be owed up to £510 per person.

Click below to find out exactly what you're owed, and have our expert team help you get it.

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Air Passenger Rights Covering Helsinki Airport

Europe's air passenger protections (a regulation called EC 261) is one of the most thorough air passenger rights laws available - and it doesn't only protect Europeans. In fact, if your flight took off in an EU airport, or you were flying to Europe on an EU airline, you're protected by EC 261 as well.

So even though Helsinki Airport (HEL) isn't within the EU, it's still one of the most useful laws for air travelers, and worth knowing about.

EC 261 says that passengers are owed compensation when airlines cause flights to be delayed, canceled or overbooked. The compensation amounts are set by the law and could be as much as £510 per person, and you usually claim for flights from the past 3 years.

Of course, EC 261 isn't the only passenger rights law available, but unfortunately, others are not so comprehensive. Read more about the other global rights that apply at Helsinki Airport.

Which Helsinki Airport Flights are Protected by EC 261?

Route EU Airline Non-EU Airline
Helsinki Airport to any EU airport Yes No
Any EU airport to Helsinki Airport Yes Yes
Flights not to or from the EU No No
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Helsinki Airport Delays Eligible for Compensation

Regardless of whether you’re flying for business or leisure, on your own or with the family — EU Regulation EC 261 means that all paying passengers can claim up to £510 compensation when flights are delayed by 3 hours or more.

To work out if your delay is eligible you need to work out how late your flight was when it arrived at your final destination. That's because EC 261 is based on how delayed you were reaching your destination, compared to the scheduled time. It's not necessarily about the hours waiting because of delays in Helsinki Airport.

EC 261 is about airlines fairly compensating passengers when they cause them to be delayed. Because of this, there's one fairly important exception where they don't have to pay compensation: extraordinary circumstances. These are situations outside of an airlines' control. For example, an issue at Helsinki Airport, or unsafe flying conditions. Because the airline isn't responsible for these circumstances, they don't have to compensate for them — however, they still need to take steps to avoid delayed flights from Helsinki Airport taking off later than necessary.

Read more about flight delay compensation.

Helsinki Airport Flight Cancellations Compensation

We know Helsinki Airport canceled flights cause real travel chaos, especially when they happen at the last minute. That's why it's important to be aware of air passenger rights like Europe's EC 261, so you know what you're entitled to.

Firstly, the airline must offer you an alternative flight to your destination, or a refund, if that's what you'd prefer.

If your flight was canceled at late notice — anything under 14 days before you were due to depart — you may also be entitled to up to £510 per person for the inconvenience.

The airline can avoid paying compensation if they were able to offer you an alternative flight which would get you to your destination at a very similar time to your original arrival time.

Airlines also don't have to pay compensation if they were forced to make cancellations as a result of a situation outside of their control. This is referred to as extraordinary circumstances, and includes situations such as unsafe flying conditions and incidents at airports like drone sightings or airport staff strikes.

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EC 261: How Much Compensation?

Helsinki Airport Delays and Flight Cancellations
Distance Compensation
Under 1,500 km Up to £210 per person
Over 1,500 km and within EU Up to £340 per person
Between 1,500 - 3,500 km Up to £340 per person
Over 3,500 km Up to £510 per person

The law is complex, and there are always exceptions and special cases, so the easiest way to be sure how much compensation you’re owed, is to use our free compensation check.

Delays in Helsinki Airport - What to Do

Unfortunately we can't always avoid delays or Helsinki Airport cancellations — but we can tell you exactly what to do to improve your chances of getting compensated under EU law:

  • Collect proof of the delay or flight cancellation (e.g. emails from the airline, photos of the departure board).
  • Keep all your travel documents.
  • Ask your airline why your flight's been affected.
  • Ask the airline to pay for your meals and refreshments.

  • Pay attention to what the airline offers you — don't sign anything that would waive your right to compensation.
  • Keep all receipts that prove the disruption cost you extra money.
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