What Your Rights Say About Reimbursement and Compensation: Air Nostrum

When you’re travelling, Air Nostrum flight delays are the last thing you want to hear about. Delays are stressful, and oftentimes, can ruin your travel plans because you miss out on planned tours, bookings, or events.

This is why the EU introduced EC 261, a passenger protection law that ensures that you get essential care and monetary compensation in the event of a delay. (The UK introduced it's own similar version for UK flights when it left the EU.) Passengers of Air Nostrum can, therefore, expect to receive as much as £520 flight delay compensation should the airline be considered at fault.

Of course, like all laws, there are exceptions — not all delays qualify for compensation. Delays that are under 3 hours, for example, do not qualify, and neither do delays caused by extraordinary circumstances.

Extraordinary circumstances refer to situations that are beyond an airline’s control, such as inclement weather, medical emergencies, and health, safety, or security risks.

However, even if Air Nostrum is not required to pay, they are still obligated to provide you with essential care while you wait, including food, refreshments, and if needed, accommodation and transport. You can learn more about your rights here.

No one wants to hear that their travel plans will be affected by Air Nostrum flight cancellation. If you ever find yourself in this situation, don’t panic, and brush up on your air passenger rights instead.

Once you’ve received the news, check your departure schedule — was your flight cancelled less than 14 days before you were set to depart? If so, you might be entitled to Air Nostrum cancelled flight compensation. You could get up to £520, depending on the travel distance.

Air Nostrum is also required to offer a replacement flight to your intended destination, or give you a refund — whichever you prefer.

It is important to note, however, that if you were offered a replacement flight and your arrival time is similar to that of the original flight, Air Nostrum is not obligated to pay compensation. You only receive compensation for significant delays.

Another exception is if the flight was disrupted by an extraordinary circumstance, which is a situation outside of the airline’s control. But even if they do not owe you compensation, they must still provide you with essential care in the form of food, refreshments, and accommodation.

You may be entitled to Air Nostrum flight compensation because they are based in the EU, meaning all flights are protected by air passenger rights laws. Flights from non-EU carriers, for example, are not eligible for compensation unless they are departing from an EU airport.

Which Air Nostrum flights are covered by EC 261?

Table shows values in € as specified in EC 261

Your Air Nostrum compensation is calculated based on the distance your flight covers. Though there are exceptions based on your situation, generally, longer flights that cover more than 3,500 km can receive up to €600 per passenger.