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Most Asked Questions
How do I know if I’m entitled to compensation?
Check CompensationSubmitting a Claim
My claim has been closed as a duplicate - what does that mean?I was traveling with other passengers - do I need to submit a separate claim for each?If my case goes to court - will that affect my legal status or require my physical presence before the court?Will filing a case against the airline affect my ability to travel with them or other airlines in the future?Why was my claim rejected by your lawyers?I forgot my password, how can I access my account?AirHelp Plus
Can I receive my AirPayout or AirLuggage payout in a bank account under a different name from the name on my AirHelp Plus membership? I registered a trip under my AirHelp Plus Essential membership and later upgraded my subscription to AirHelp Plus Complete. Will my previously registered trip be covered by the insurance benefits of Complete? What is AirHelp Plus?What are the benefits of purchasing AirHelp Plus?What is AirPayout?What is AirLuggage?Documents and Privacy
What is a Conditional Fee Agreement (CFA) and how do I sign it?How do I sign a Power of Attorney (PoA) or a Conditional Fee Agreement correctly?What is a Power of Attorney and why do you need it?My Customer Dashboard shows that you received my document. Why do you keep requesting it?I can't login, what can I do?Why do you need a copy of my ID or Passport?AirPayout Insurance
Am I eligible for AirPayout if I have a missed connection and arrive at my destination late?What is AirPayout?How do I claim my AirPayout?How do I buy AirPayout insurance?I added my trip to the dashboard, why isn’t it protected by AirPayout insurance?In what situations will I get paid if I have AirPayout insurance?Air Passenger Law
My flight was delayed - am I entitled to compensation?When can you claim compensation for a denied boarding? Are child passengers eligible for compensation too?What if the airline already offered me compensation?Can I get the compensation for delayed/canceled/overbooked flight if I have already accepted the voucher offered by the airline?Can I get compensation if the airline informed me about the cancellation on the same day that the flight should have departed?Can’t find an answer?
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