"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or canceled. But for European departures at least you might also be able to claim flight delay or Bangkok Airways cancellation compensation under a law known as EC 261. You could be owed as much as £520 (£520) per person.
Any Bangkok Airways flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.
This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary. In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals.
But more than that, if Bangkok Airways is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.
So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Bangkok Airways flight delay compensation. Don’t miss out on up to £520 per person.
We make claiming compensation for Bangkok Airways flight delays as easy as possible. Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.
No win, no fee
In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Bangkok Airways can't offer an acceptable replacement. Additionally, for any Bangkok Airways flight cancellation less than 14 days before the flight, passengers may also be eligible for Bangkok Airways flight cancellation compensation, up to £520 per person.
That's unless there were some kind of extraordinary circumstances which gave Bangkok Airways no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Bangkok Airways also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
No win, no fee
Even though Bangkok Airways is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Bangkok Airways are protected by EC 261, one of the world's most comprehensive air passenger rights laws.
This gives passengers the right to claim flight delay compensation, Bangkok Airways cancellation compensation, or overbooking compensation if Bangkok Airways is responsible for the issue. That's in addition to their rights to a flight refund.
Unfortunately, the same protections don't apply for flights going the other way. Bangkok Airways passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
No win, no fee
ALS Airlines reimbursement
Shanghai Airlines reimbursement
Balkan Holidays Air reimbursement
Aerolineas Argentinas reimbursement
Eagle Air reimbursement
Azur Air reimbursement
Vologda Air reimbursement
Trade Air reimbursement
Eritrean Airlines reimbursement
White Airways reimbursement
Neos Air reimbursement
Wings Of Lebanon reimbursement
Bamboo Airways reimbursement
Hawaiian Airlines reimbursement
Batik Air reimbursement
Asl Airlines reimbursement
Wind Rose Aviation reimbursement
Electra Airways reimbursement
T'way Air reimbursement
Oman Air reimbursement
Air China reimbursement
Singapore Airlines reimbursement
Blue Air reimbursement
La Compagnie reimbursement
AirHelp has been featured in:
AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
Copyright © 2023 AirHelp