AirHelp Score 2019
See how the world’s airlines compare when ranked by the air passenger rights experts, AirHelp. The AirHelp Score shows you which airlines offer the best service, fly on time, and treat passengers fairly if problems occur. Because air travel is about more than just the price of a ticket.
Airline | AirHelp Score | On-Time Performance | Service Quality | Claim Processing | |
---|---|---|---|---|---|
1. | Qatar Airways | 8.23 | 8.40 | 8.50 | 7.80 |
2. | American Airlines | 8.07 | 7.50 | 7.90 | 8.80 |
3. | Aeromexico | 8.07 | 7.80 | 8.40 | 8.00 |
4. | SAS Scandinavian Airlines | 8.07 | 7.30 | 7.90 | 9.00 |
5. | Qantas | 8.04 | 7.90 | 8.30 | 7.90 |
6. | LATAM Airlines | 8.01 | 7.70 | 8.10 | 8.20 |
7. | WestJet | 7.96 | 7.40 | 7.60 | 8.90 |
8. | Luxair | 7.90 | 7.80 | 7.80 | 8.10 |
9. | Austrian Airlines | 7.90 | 7.10 | 8.10 | 8.50 |
10. | Emirates | 7.80 | 7.50 | 8.90 | 7.10 |
1
2
3
8
Out of the airlines that operate the most flights in that country.
1.
Aeromexico
2.
American Airlines
3.
WestJet
Asia
Qatar Airways
Europe
Austrian Airlines
North America
American Airlines
Oceania
Qantas
Scandinavia
SAS Scandinavian Airlines
South America
American Airlines
We gather arrival and departure statistics for every plane and calculate how many of an airline’s flights are on schedule.
We surveyed thousands of air passengers around the world and asked them to rate the food, comfort and crew of their most used airlines.
This relates to how efficiently airlines handle compensation claims, including how long it takes them to pay out.
AirHelp is the world’s leading air passenger rights specialist.
Our mission is to help travellers get the compensation they deserve following a disrupted flight. We operate in over 30 countries and have helped more than 16 million travellers in the past 8 years.
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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
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