AirHelp Score 2019
Global Airline Ranking
See how the world’s airlines compare when ranked by the air passenger rights experts, AirHelp. The AirHelp Score shows you which airlines offer the best service, fly on time, and treat passengers fairly if problems occur. Because air travel is about more than just the price of a ticket.
How do I know if I’m entitled to compensation?
- All airlines
- All countries
- No Win, No Fee
Best airlines for passenger experience
Qatar Airways
8.23 / 10
American Airlines
8.07 / 10
Aeromexico
8.07 / 10
Global Airline Ranking
| Airline | AirHelp Score | On-Time Performance | Service Quality | Claim Processing | |
|---|---|---|---|---|---|
| 1. | Qatar Airways | 8.23 | 8.40 | 8.50 | 7.80 |
| 2. | American Airlines | 8.07 | 7.50 | 7.90 | 8.80 |
| 3. | Aeromexico | 8.07 | 7.80 | 8.40 | 8.00 |
| 4. | SAS Scandinavian Airlines | 8.07 | 7.30 | 7.90 | 9.00 |
| 5. | Qantas | 8.04 | 7.90 | 8.30 | 7.90 |
| 6. | LATAM Airlines | 8.01 | 7.70 | 8.10 | 8.20 |
| 7. | WestJet | 7.96 | 7.40 | 7.60 | 8.90 |
| 8. | Luxair | 7.90 | 7.80 | 7.80 | 8.10 |
| 9. | Austrian Airlines | 7.90 | 7.10 | 8.10 | 8.50 |
| 10. | Emirates | 7.80 | 7.50 | 8.90 | 7.10 |
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Best airlines by country
Out of the airlines that operate the most flights in that country.
1.
Aeromexico
8.07/10
2.
American Airlines
8.07/10
3.
WestJet
7.96/10
Best airlines by region
Asia
Qatar Airways
8.23/10
Europe
Austrian Airlines
7.90/10
North America
American Airlines
8.07/10
Oceania
Qantas
8.04/10
Scandinavia
SAS Scandinavian Airlines
8.07/10
South America
American Airlines
8.07/10
How is the AirHelp Score calculated?
Learn moreOn-Time Performance
We gather arrival and departure statistics for every plane and calculate how many of an airline’s flights are on schedule.
Service Quality
We surveyed thousands of air passengers around the world and asked them to rate the food, comfort and crew of their most used airlines.
Claim Processing
This relates to how efficiently airlines handle compensation claims, including how long it takes them to pay out.
About AirHelp
Check CompensationAirHelp is the world’s leading air passenger rights specialist.
Our mission is to help travellers get the compensation they deserve following a disrupted flight. We operate in over 30 countries and have helped more than 16 million travellers in the past 8 years.
Press Contact
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