AirHelp Score 2019

Global Airline Ranking

See how the world’s airlines compare when ranked by the air passenger rights experts, AirHelp. The AirHelp Score shows you which airlines offer the best service, fly on time, and treat passengers fairly if problems occur. Because air travel is about more than just the price of a ticket.

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Best airlines for passenger experience

Qatar Airways

8.23 / 10

American Airlines

8.07 / 10

Aeromexico

8.07 / 10

Global Airline Ranking

	Airline	AirHelp Score	On-Time Performance	Service Quality	Claim Processing
1.	Qatar Airways	8.23	8.40	8.50	7.80
2.	American Airlines	8.07	7.50	7.90	8.80
3.	Aeromexico	8.07	7.80	8.40	8.00
4.	SAS Scandinavian Airlines	8.07	7.30	7.90	9.00
5.	Qantas	8.04	7.90	8.30	7.90
6.	LATAM Airlines	8.01	7.70	8.10	8.20
7.	WestJet	7.96	7.40	7.60	8.90
8.	Luxair	7.90	7.80	7.80	8.10
9.	Austrian Airlines	7.90	7.10	8.10	8.50
10.	Emirates	7.80	7.50	8.90	7.10

…

Best airlines by country

Out of the airlines that operate the most flights in that country.

Aeromexico

8.07/10

American Airlines

8.07/10

WestJet

7.96/10

Best airlines by region

Asia

Qatar Airways

8.23/10

Europe

Austrian Airlines

7.90/10

North America

American Airlines

8.07/10

Oceania

Qantas

8.04/10

Scandinavia

SAS Scandinavian Airlines

8.07/10

South America

American Airlines

8.07/10

How is the AirHelp Score calculated?

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On-Time Performance

We gather arrival and departure statistics for every plane and calculate how many of an airline’s flights are on schedule.

Service Quality

We surveyed thousands of air passengers around the world and asked them to rate the food, comfort and crew of their most used airlines.

Claim Processing

This relates to how efficiently airlines handle compensation claims, including how long it takes them to pay out.

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About AirHelp

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AirHelp is the world’s leading air passenger rights specialist.

Our mission is to help travellers get the compensation they deserve following a disrupted flight. We operate in over 30 countries and have helped more than 16 million travellers in the past 8 years.

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