AirHelp Score 2023
Global Airline Ranking
See how the world’s airlines compare when ranked by the experts in air passenger rights.
The 2023 AirHelp Score is our most recent annual ranking of airlines, based on on-time arrival, customer opinion, and fair treatment when problems occur. Because air travel is about more than just the price of a ticket.
Also check our Global Airport Ranking →
Top-rated airlines
Qatar Airways
8.38 / 10
Eurowings
8.27 / 10
LOT Polish Airlines
8.11 / 10
Global Airline Ranking
| Airline | AirHelp Score | On-Time Performance | Customer Opinion | Claim Processing | |
|---|---|---|---|---|---|
| 1. | Qatar Airways | 8.38 | 8.4 | 8.8 | 8 |
| 2. | Eurowings | 8.27 | 9.3 | 7.5 | 8 |
| 3. | LOT Polish Airlines | 8.11 | 8.3 | 8.1 | 7.9 |
| 4. | Etihad Airways | 8.09 | 8.4 | 8.7 | 7.2 |
| 5. | All Nippon Airways | 8.09 | 8.2 | 8.9 | 7.2 |
| 6. | Austrian Airlines | 8.07 | 8.4 | 8.1 | 7.7 |
| 7. | American Airlines | 7.97 | 7.7 | 8.3 | 7.9 |
| 8. | China Airlines | 7.92 | 7.5 | 8.1 | 8.2 |
| 9. | Widerøe | 7.89 | 8.5 | 7.7 | 7.5 |
| 10. | United Airlines | 7.88 | 7.5 | 8.1 | 8.1 |
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Best airlines by country
Out of the airlines that operate the most flights in that country.
1.
American Airlines
7.97/10
2.
United Airlines
7.88/10
3.
Delta Air Lines
7.88/10
Best airlines by region
Asia
Qatar Airways
8.38/10
Europe
Eurowings
8.27/10
North America
American Airlines
7.97/10
How is the AirHelp Score calculated?
On-time performance
We gather arrival and departure statistics for every plane and calculate how many of an airline’s flights are on schedule.
Customer service
We asked thousands of air passengers from over 58 countries to rate the food, comfort, and crew of the airline they most recently flew with.
Claim processing
Our data tells us how efficiently airlines handle compensation claims, including how long it takes them to pay out.
Global Airport Ranking
We also rank the world's best-known airports
See which ones rate highest for on-time performance and facilities.
ABOUT AIRHELP
Here to help passengers with flight delays and cancellations.
Since 2013 we've helped 2 million passengers get compensated. We protect even more passengers around the world via AirHelp Plus, our membership service that offers fast payouts and lounge passes when flights get delayed, insurance on lost luggage, and 24/7 support in 18 languages.
Press information
If you’re a member of the media and would like to get in touch, please contact us at: [email protected]
Please note: We can only respond to press inquiries in English, French, German, Italian, Polish, Portuguese, Spanish, or Turkish.
Only media inquiries will receive a response. If you’re an AirHelp customer, please visit our Help page.
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