About AirHelp

Airline compensation is the money from the airline to make up for the delay or cancellation of an international flight that’s covered by EU or other regulations. The maximum amount that can be paid out is €600. The exact amount you’re entitled to depends on the regulations that apply to your flight, and if your flight is eligible. AirHelp is an expert in claiming this compensation, but the money is never guaranteed.

A payout is an extra €100 or €200 from your AirHelp+ insurance. You'll receive this payout when your flight’s delayed over 3 hours, canceled last minute, diverted, or if you miss a connection due to disruption, or when your luggage is lost or delayed. And it’s paid quickly.

The good news? On international flight disruptions you may get both.

AirHelp helps airline passengers get the compensation they are entitled to after a disrupted flight (e.g. a cancellation, delay or overbooking). We have helped millions of passengers since 2013 and are one of the leading flight claims companies in the world.

You can contact AirHelp via our LiveChat or, if you already have an existing claim with us, through our Contact Form after you log into your AirHelp account. You can also search this Help section for answers to the most frequently asked questions.

AirHelp is the world leader in the fight for air traveler’s rights, and we’ve been helping air travelers since 2013, so you’re in safe hands with us.

We win more flight compensation claims than anyone else in the industry, and we can help passengers around the globe thanks to our teams of legal experts in over 30 different countries.

We take out all the stress of making a claim — no more lengthy back-and-forths with the airlines. We combine the knowledge, expertise, and state-of-the-art technology to pursue each claim efficiently and successfully.

Plus, we operate on a no win, no fee basis, which means that using our service is entirely risk-free.

Of course! If you’ve been rejected, enter your flight details in our eligibility checker. There will be sections where you can provide us with information you’ve received from the airline regarding your initial claim (e.g. any emails or text messages from the airline). We can then investigate if you were wrongfully denied compensation. If we see that your flight qualifies, we’ll pursue your claim to get you your compensation.

We no longer have a mobile app. Instead, we’ve made our mobile website fast and easy to use. So you can submit claims and check your status via your mobile without having to download an app.

Yes, if you are a member of AirHelp+.

Luggage claims are an exclusive service for AirHelp+ members. When you sign up, we’ll help you reclaim up to €1,900 for delayed, damaged, or lost luggage. Learn more about AirHelp+ here.

First of all, we’re sorry if your experience with AirHelp didn’t meet your expectations. If you’d like to share feedback or submit a complaint about the service you received, we’re here to listen and help make things right.

Please contact us at [email protected] and include your claim number (if available). Please note that responses to formal complaints may take up to 30 days, as they require a detailed review.

For general questions, updates, or support requests, please use one of our regular contact channels:

Using the right contact channel will help us assist you faster.

We have discontinued our import feature to focus on other areas of our website. Don’t worry, we remain committed to our core service and mission — helping air passengers. You can still find out if your flights are eligible for compensation by entering your details in our Eligibility Checker.