If you’ve experienced flight delays or cancellations with Thai Airways International, you may be entitled to receive up to €600 in compensation per person.
Thai Airways International’s latest on-time performance data reveals that out of 13 flight departures in the last 24 hours, 46.15% departed on time.
Regardless of whether you're at home or abroad when you find out about your Thai Airways International flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Thai Airways International should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Thai Airways International cancelled flight compensation to help make up for the disruption.
Under UK and EU regulations, Thai Airways International should pay passengers up to €600 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
Thai Airways International will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Thai Airways International flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
Whenever you're kept waiting by Thai Airways International flight delays, it's worth checking whether you're entitled to compensation for your time. If Thai Airways International is responsible for the delay, both UK and EU regulations say that passengers are owed up to €600 per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, Thai Airways International will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Thai Airways International flight delay compensation claims with the exact delay time.
Airlines like Thai Airways International do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
You can learn more about what is and isn't included on our flight delay compensation page.
When claiming for Thai Airways canceled flight compensation, be sure to ask questions at the airport — ask how long your flight is expected to be delayed and the cause behind the delay or cancellation, if it hasn’t already been announced.
You will want to hold onto your documents as well — including your boarding pass and flight confirmation. You can even take photos of the departure board as proof that your flight was delayed.
Be sure to ask for food and refreshments while you wait. And if needed, ask for accommodation and transport to and from the airport until it is time to depart. This is especially important for long waits overnight.
And of course, use AirHelp to check if your flight is covered.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
|All flights under 1,500 km||Up to €250 per person|
|Internal EU flights over 1,500 km||Up to €400 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to €400 per person|
|Non-internal EU flights over 3,500 km||Up to €600 per person|
Table shows values in € as specified in EC 261. Distances and amounts are similar under UK law.
There are exceptions and special circumstances which may impact how much compensation
Punctuality of Thai Airways International (24 hours):
Total flights: 13
On-time flights: 6
Punctuality rate: about 46.15% of all flights were on time
Long delays (greater than 3 hours): 0
Flight cancellations: 0
The number of flights shown is an estimate based on internal and third-party databases.
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