Refunds, Reimbursement, and Compensation: Cathay Pacific

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It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to €600 per person in Cathay Pacific compensation, in addition to your right to a refund or reimbursement. That's because of an EU law which allows passengers to claim flight cancellation or Cathay Pacific delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Cathay Pacific simple!

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Cathay Pacific Flight Delay Compensation

Any Cathay Pacific flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary. In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals.

But more than that, if Cathay Pacific is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Cathay Pacific flight delay compensation. Don’t miss out on up to €600 per person.

We make claiming compensation for Cathay Pacific flight delays as easy as possible. Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

Delayed or canceled flight with Cathay Pacific? Find out if you're owed up to €600 in compensation

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Cathay Pacific Canceled Flight Compensation

In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Cathay Pacific can't offer an acceptable replacement. Additionally, for any Cathay Pacific flight cancellation less than 14 days before the flight, passengers may also be eligible for Cathay Pacific flight cancellation compensation, up to €600 per person.

That's unless there were some kind of extraordinary circumstances which gave Cathay Pacific no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Cathay Pacific also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Claim up to €600 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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Flight Compensation and Air Passenger Rights

Even though Cathay Pacific is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Cathay Pacific are protected by EC 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Cathay Pacific cancellation compensation, or overbooking compensation if Cathay Pacific is responsible for the issue. That's in addition to their rights to a flight refund.

Unfortunately, the same protections don't apply for flights going the other way. Cathay Pacific passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Cathay Pacific Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Cathay Pacific Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to €250 per person
Internal EU flights over 1,500 kmUp to €400 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.


About Cathay Pacific

Cathay Pacific Airways Limited, also known as Cathay Pacific or Cathay, is the flag carrier of Hong Kong, with its head office and main hub located at Hong Kong International Airport.

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

26/04/2025

15:15

AC409

Air Canada

Montreal (YUL)

Toronto (YYZ)

CanceledCheck Compensation

26/04/2025

14:30

AC1153

Air Canada

Quebec (YQB)

Toronto (YYZ)

CanceledCheck Compensation

26/04/2025

14:30

QR1384

Qatar Airways

Entebbe (EBB)

Doha (DOH)

CanceledCheck Compensation

26/04/2025

11:55

AC1152

Air Canada

Toronto (YYZ)

Quebec (YQB)

CanceledCheck Compensation

26/04/2025

09:15

CA106

Air China

Hong Kong (HKG)

Dalian (DLC)

CanceledCheck Compensation

26/04/2025

07:00

QR1383

Qatar Airways

Doha (DOH)

Entebbe (EBB)

CanceledCheck Compensation

26/04/2025

06:30

AY1340

Nordic Regional Airlines

London (LHR)

Helsinki (HEL)

CanceledCheck Compensation

26/04/2025

05:45

QR1377

Qatar Airways

Doha (DOH)

Johannesburg (JNB)

DelayedCheck Compensation

26/04/2025

04:30

ZH9096

Shenzhen Airlines

Hong Kong (HKG)

Wuxi (WUX)

CanceledCheck Compensation

26/04/2025

04:15

CA105

Air China

Dalian (DLC)

Hong Kong (HKG)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • AC409

    Air Canada

    Canceled

    Montreal

    Toronto

    YUL

    YYZ

    26/04/2025

    15:15

    Check Compensation
  • AC1153

    Air Canada

    Canceled

    Quebec

    Toronto

    YQB

    YYZ

    26/04/2025

    14:30

    Check Compensation
  • QR1384

    Qatar Airways

    Canceled

    Entebbe

    Doha

    EBB

    DOH

    26/04/2025

    14:30

    Check Compensation
  • AC1152

    Air Canada

    Canceled

    Toronto

    Quebec

    YYZ

    YQB

    26/04/2025

    11:55

    Check Compensation
  • CA106

    Air China

    Canceled

    Hong Kong

    Dalian

    HKG

    DLC

    26/04/2025

    09:15

    Check Compensation
  • QR1383

    Qatar Airways

    Canceled

    Doha

    Entebbe

    DOH

    EBB

    26/04/2025

    07:00

    Check Compensation
  • AY1340

    Nordic Regional Airlines

    Canceled

    London

    Helsinki

    LHR

    HEL

    26/04/2025

    06:30

    Check Compensation
  • QR1377

    Qatar Airways

    Delayed

    Doha

    Johannesburg

    DOH

    JNB

    26/04/2025

    05:45

    Check Compensation
  • ZH9096

    Shenzhen Airlines

    Canceled

    Hong Kong

    Wuxi

    HKG

    WUX

    26/04/2025

    04:30

    Check Compensation
  • CA105

    Air China

    Canceled

    Dalian

    Hong Kong

    DLC

    HKG

    26/04/2025

    04:15

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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