Refunds, Reimbursement, and Compensation: Cathay Pacific
It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to €600 per person in Cathay Pacific compensation, in addition to your right to a refund or reimbursement. That's because of an EU law which allows passengers to claim flight cancellation or Cathay Pacific delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Cathay Pacific simple!
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Cathay Pacific Flight Delay Compensation
Any Cathay Pacific flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.
This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary. In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals.
But more than that, if Cathay Pacific is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.
So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Cathay Pacific flight delay compensation. Don’t miss out on up to €600 per person.
We make claiming compensation for Cathay Pacific flight delays as easy as possible. Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.
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Cathay Pacific Canceled Flight Compensation
In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Cathay Pacific can't offer an acceptable replacement. Additionally, for any Cathay Pacific flight cancellation less than 14 days before the flight, passengers may also be eligible for Cathay Pacific flight cancellation compensation, up to €600 per person.
That's unless there were some kind of extraordinary circumstances which gave Cathay Pacific no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Cathay Pacific also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
Claim up to €600 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.
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Flight Compensation and Air Passenger Rights
Even though Cathay Pacific is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Cathay Pacific are protected by EC 261, one of the world's most comprehensive air passenger rights laws.
This gives passengers the right to claim flight delay compensation, Cathay Pacific cancellation compensation, or overbooking compensation if Cathay Pacific is responsible for the issue. That's in addition to their rights to a flight refund.
Unfortunately, the same protections don't apply for flights going the other way. Cathay Pacific passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.
Which Cathay Pacific Flights are Covered by EC 261?
Covered by EC 261 | |
---|---|
Flights departing EU airports | ✔️ Yes |
Flights arriving at EU airports | ❌ No |
How Much Cathay Pacific Flight Compensation?
Distance | Compensation |
---|---|
All flights under 1,500 km | Up to €250 per person |
Internal EU flights over 1,500 km | Up to €400 per person |
Non-internal EU flights between 1,500 - 3,500 km | Up to €400 per person |
Non-internal EU flights over 3,500 km | Up to €600 per person |
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
About Cathay Pacific
Cathay Pacific Airways Limited, also known as Cathay Pacific or Cathay, is the flag carrier of Hong Kong, with its head office and main hub located at Hong Kong International Airport.
Recent delays and cancellations
Date | Flight number | Airline | Route | Status | ||
---|---|---|---|---|---|---|
26/04/2025 | 15:15 | AC409 | Air Canada | Montreal (YUL) Toronto (YYZ) | Canceled | Check Compensation |
26/04/2025 | 14:30 | AC1153 | Air Canada | Quebec (YQB) Toronto (YYZ) | Canceled | Check Compensation |
26/04/2025 | 14:30 | QR1384 | Qatar Airways | Entebbe (EBB) Doha (DOH) | Canceled | Check Compensation |
26/04/2025 | 11:55 | AC1152 | Air Canada | Toronto (YYZ) Quebec (YQB) | Canceled | Check Compensation |
26/04/2025 | 09:15 | CA106 | Air China | Hong Kong (HKG) Dalian (DLC) | Canceled | Check Compensation |
26/04/2025 | 07:00 | QR1383 | Qatar Airways | Doha (DOH) Entebbe (EBB) | Canceled | Check Compensation |
26/04/2025 | 06:30 | AY1340 | Nordic Regional Airlines | London (LHR) Helsinki (HEL) | Canceled | Check Compensation |
26/04/2025 | 05:45 | QR1377 | Qatar Airways | Doha (DOH) Johannesburg (JNB) | Delayed | Check Compensation |
26/04/2025 | 04:30 | ZH9096 | Shenzhen Airlines | Hong Kong (HKG) Wuxi (WUX) | Canceled | Check Compensation |
26/04/2025 | 04:15 | CA105 | Air China | Dalian (DLC) Hong Kong (HKG) | Canceled | Check Compensation |
- Canceled
AC409
•Air Canada
Montreal
••Toronto
YUL
YYZ
Check Compensation26/04/2025
15:15
- Canceled
AC1153
•Air Canada
Quebec
••Toronto
YQB
YYZ
Check Compensation26/04/2025
14:30
- Canceled
QR1384
•Qatar Airways
Entebbe
••Doha
EBB
DOH
Check Compensation26/04/2025
14:30
- Canceled
AC1152
•Air Canada
Toronto
••Quebec
YYZ
YQB
Check Compensation26/04/2025
11:55
- Canceled
CA106
•Air China
Hong Kong
••Dalian
HKG
DLC
Check Compensation26/04/2025
09:15
- Canceled
QR1383
•Qatar Airways
Doha
••Entebbe
DOH
EBB
Check Compensation26/04/2025
07:00
- Canceled
AY1340
•Nordic Regional Airlines
London
••Helsinki
LHR
HEL
Check Compensation26/04/2025
06:30
- Delayed
QR1377
•Qatar Airways
Doha
••Johannesburg
DOH
JNB
Check Compensation26/04/2025
05:45
- Canceled
ZH9096
•Shenzhen Airlines
Hong Kong
••Wuxi
HKG
WUX
Check Compensation26/04/2025
04:30
- Canceled
CA105
•Air China
Dalian
••Hong Kong
DLC
HKG
Check Compensation26/04/2025
04:15
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