Even though British Airways tries to keep to their schedule, flights may still arrive late. Fortunately, as a passenger, you are protected by air passenger rights when British Airways flights are delayed.
Since British Airways is based in the EU, nearly all of its flights are protected by EC 261, one of the most comprehensive laws globally protecting air passenger rights.
EC Regulation 261 gives passengers the right to claim compensation for delayed, cancelled, or overbooked flights that are not their fault.
There are some extraordinary circumstances such as bad weather or airport problems that may exempt airlines from paying compensation. However, if the delay is caused by technical issues or a strike by airline staff, you will likely be eligible for compensation under Regulation (EC) No. 261/2004.
Additionally, you generally have up to 3 years to make a claim for compensation for a delayed British Airways flight. Just enter your flight information, and our user-friendly flight delay compensation calculator will determine if you qualify for monetary compensation, and our team of professionals will be available to help you obtain it.
In case of a flight cancellation by British Airways, Australian laws on air passenger rights are clear: British Airways must provide you with an alternate means of transportation to reach your destination or, if you prefer, a refund.
Additionally, if you received a cancellation notice less than 14 days before departure, you may also be eligible to claim compensation of up to €600 per person.
Generally, when British Airways cancels a flight, it will try to rebook passengers onto another flight at no extra cost. You can request other changes if the offered alternative flight does not suit you or if you no longer want to take that trip.
If British Airways can book you a new flight that lands at a similar time to your original flight, it is not required to pay any compensation. This is because you will reach your destination with minimal disruption to your plans. However, in many cases, passengers whose flights are canceled at the last minute have the right to file a claim against British Airways for compensation.
All of this applies unless the flight cancellation was caused by an event beyond the control of British Airways, such as adverse weather conditions or an accident at the airport. These events are referred to as exceptional circumstances.
Learn more about your right to compensation for a canceled flight here.
Because British Airways is based within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive laws for air passenger rights.
The EC 261 Regulation grants passengers the right to claim compensation when they have experienced delayed, cancelled or overbooked flights, through no fault of their own. Passengers can also claim previous flights. Often you can still claim flights from the past 3 years.
|All flights under 1,500 km||Up to €250 per person|
|Internal EU flights over 1,500 km||Up to €400 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to €400 per person|
|Non-internal EU flights over 3,500 km||Up to €600 per person|
The table displays values in € as specified in EC Regulation 261.
As with any law, there are exceptions and special circumstances that may impact any specific claim, including the amount due for compensation. AirHelp makes it easy to check compensation here.
Punctuality of British Airways (24 hours):
Total Flights: 533
On-Time Flights: 222
Punctuality Rate: approximately 41.65% of all flights were on time
Long Delays (greater than 3 hours): 11
Flight Cancellations: 47
The number of flights displayed is an estimate based on internal and third-party databases.
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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
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