Flight Delay Compensation
Air travel is not always obstacle-free. Unfortunately, flight disruptions like flight delays and cancellations happen.
When these flight incidents occur, under a European legislation called EC 261: passengers can be entitled to compensation.
If your flight is delayed for over three hours or your flight’s cancelled, under this regulation you can be entitled to as much as €600 in compensation.
This claim can also be made for free.
Are you eligible to make a flight delay compensation?
Under EC 261, you are entitled to file a claim for cash compensation if…
- You arrive at your destination more than three hours later than planned.
- You have checked in for your flight on time (generally no less than 45 minutes before departure).
- You encountered these problems on a flight operated no more than three years ago.
- The airline is responsible for the delay (e.g. operational circumstances and technical difficulties).
- The flight took off in the EU (from any airline) or landed in the EU (provided that the airline is headquartered in the EU).
- It doesn’t matter whether the airline has already provided you with food, refreshment or travel vouchers.
Delayed flight compensation: under which circumstances are flight delays not covered under EC 261?
Delays less than three hours long.
The arrival time is not when the wheels touch down on the runway, but when the plane is parked at the gate and the door is opened.
This can sometimes be a difference of 15 minutes or more, so it’s important to be precise.
How long can a flight be delayed without compensation? Three full hours.
Extraordinary circumstances are not covered.
An airline can avoid liability if the delay is caused by “extraordinary circumstances”.
These include situations like lightning strikes, medical emergencies, air traffic control strikes, serious adverse weather conditions, airport employee strikes or air traffic control strikes, air traffic control restrictions, sudden malfunctioning of the airport radar, acts of sabotage, political unrest, acts of terrorism… you get the idea.
Does snow count as a ‘serious adverse weather condition’?
It depends whether or not the airline could have prevented the problem.
If, for example, the airline failed to ensure that there were sufficient supplies of de-icer before the onset of winter, it could be held responsible for the delay – especially if flights operated by other airlines were able to depart on time.
Airline strikes do not fall under extraordinary circumstances
In April 2018, the ECJ made a ruling stating that internal ‘wildcat strikes’ by flight staff do not constitute as ‘extraordinary circumstances’.
Therefore, airlines must now compensate air passengers for flight delays and cancellations, when an airline strike is to blame.
Delayed flights: Are all flights covered by EC 261?
Almost all routes within Europe are covered. This includes not only EU airspace, but also Iceland, Norway, Switzerland and the so-called “outermost-regions” (French Guiana and Martinique, Guadeloupe and La Réunion, Saint-Martin, Madeira and the Azores, and the Canary Islands).
A common misconception is that EC 261 only applies to flights within Europe, but that’s not the case.
If your flight departs from any airport in the EU, it’s covered. And it’s also covered if your flight departs from outside the EU but is with an EU airline. Like so:
|Itinerary||EU Air Carrier||Non-EU Air Carrier|
|From inside the EU to inside the EU||Covered||Covered|
|From inside the EU to outside the EU||Covered||Covered|
|From outside the EU to inside the EU||Covered||Not Covered|
|From outside the EU to outside the EU||Not Covered||Not Covered|
How much could you be owed when your flight is delayed?
|Length of delay|
|Less than 3 hours||3 – 4 hours||More than 4 hours||Never arrived||Distance|
|€ –||€250||€250||€250||All flights 1,500 km or less|
|€ –||€400||€400||€400||Internal EU flights over 1,500 km|
|€ –||€400||€400||€400||Non-internal EU flights between 1,500 km and 3,500 km|
|€ –||€300||€600||€600||Non-internal EU flights over 3,500 km|
How is the delay calculated?
Factors that affect your compensation include the delay length, distance of your flight and the exchange rate when payment was made.
It is important to remember that delays are calculated based on the time of arrival, not the departure time. But what exactly is a flight’s “arrival time”?
In September 2014, the European Court of Justice (case C-425/13) defined “arrival time ” to be the moment at which the aircraft has reached its final destination and one of its doors is open.
This is based on the assumption that, at that moment, the passengers are permitted to leave the aircraft.
Also, here we have a free flight delay compensation calculator:
Entitled to a claim? Let AirHelp enforce your rights
- AirHelp is the leading flight compensation company in the world, helping passengers understand their rights and get compensation for delayed or canceled flights, and in instances of denied boarding.
- AirHelp is the best-rated flight compensation company in the world with a 9.5 score on Trustpilot.
- We have already empowered more than five million passengers to get up to €600 in compensation, generating over 160 million Euros in claims.
- To avoid the burden of time and navigating the complex legal system.
- Airlines may deny your initial claim or ignore your claim request entirely, our team tackle bureaucratic hurdles to get you the money you deserve.
What sort of paperwork do I need for my flight delay claim?
If you’re filing a claim with AirHelp, you just need to know your flight number. If you’re going to file directly with an airline, you can expect some pushback.
Even with EC 261 on your side, they might not be enthusiastic – or quick – about paying you. To give your claim the best chance of succeeding, here are a few pointers:
- Hold onto any documents related to the disrupted flight and any alternative flights offered such as e-tickets and boarding passes.
- Ask the ground crew for information about what is causing the issue.
- Keep a few notes, perhaps on your phone, about the disruption.
- Make a note of the actual arrival time at your final destination. Any information you can collect, such as photos of the departures board at the airport or any communications from the airline confirming the disruption. If you file directly with the airline, they’ll be useful for your claim.
Flight Delays — how to claim compensation
With a few clicks of your finger, you can transform your delayed or cancelled flight into a reimbursement claim.
After you have gone through our eligibility checklist and qualify to seek compensation, the good news is you can make a delayed flight claim.
Using our in-app free compensation calculator: the online boarding pass scanner, you are able to check flight delay compensation eligibility instantly.
Our boarding pass scanner automates and takes the stress out of the compensation claim process for passengers who have been inconvenienced by a delayed or cancelled flight.
We understand how frustrating it is to suffer a flight delay or cancellation and our scanner delivers real-time flight compensation eligibility decisions.
There is no need to manually enter or remember your flight details or booking numbers—just scan the barcode on your boarding pass. After this, our compensation calculator takes care of everything.
After you enter your flight details into our free compensation calculator, within seconds you are notified if you are eligible or not to make a claim for your delayed, canceled or overbooked flight.
Factors that influence if you quality for compensation and by how much include weather and technical issues.
If the compensation calculator shows you’re entitled to compensation, you are given the option to permit us to start asserting your rights away.
Throughout this process, we give you regular updates to keep you informed.
What impact has AirHelp made so far?
In 2012, a landmark ruling by the European Court of Justice declared that passengers were entitled to compensation for long delays, as long as certain conditions were met.
Following on from that ruling, the floodgates opened for flight delay compensation claims to be made by disgruntled passengers.
AirHelp’s team strives to ensure that passengers are relieved from the stress of making a claim.
We take on the responsibility of enforcing your right to compensation from the airline.
To date, we have helped over five million passengers process airline compensation claims worth more than 160 million Euros in total reimbursement.
I got my money quite fast
I got my money quite fast, although the fees are quite hefty. I’d love a referral program as I referred a bunch of colleagues to them.
EU flight delays: what to do
Suffered a flight delay recently? Don’t stress, follow our easy step-by-step guide on how to make the best out of the situation.
- Hold onto your boarding pass and any other travel documents .
- Ask why the flight was delayed.
- Make a note of the arrival time at your destination.
- Ask the airline to pay for your meals and refreshments.
- Don’t sign anything or accept any offers that may waive your rights.
- Choose to wait it out or call it off if your delay is more than five hours.
- Get the airline to provide you with a hotel room.
- Keep your receipts if your delayed flight ends up costing you extra money.
- See if your flight delay is eligible for compensation.
How to claim your flight delay compensation with major UK airlines
European Commission Regulation EC 261 covers flight delay compensation on all UK airlines.
For the most part, when British Airways cancels a flight, the airline is willing to book passengers onto another flight at no extra charge.
When cancelled flights occur, the BA systems will automatically rebook you. If you decide the flight isn’t suitable or you no longer wish to travel, you can make a change.
We enter the picture when BA cancels a flight but doesn’t give you 14 days’ notice or offer to re-route you. When this happens, EC 261 entitles you to flight cancellation compensation as part of your rights as an air passenger within the European Union.
If you are not sure if you are eligible for flight delay compensation, AirHelp will put you on the right path.
Read more about how we can support you here.
Yearly, Easyjet carries millions of passengers. Approximately 1.17% of Easyjet’s flights are heavily delayed or cancelled.
This means you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others.
If you have suffered a fight mishap with Easyjet, find out how to claim compensation here.
If you’ve experienced flight delays or cancellation with Flybe, AirHelp can assist you in getting compensation.
Just enter your flight details and as long as the flight has been delayed for more than three hours or cancelled in the last three years, we will let you know if you can be reimbursed for your flight inconvenience.
You can find out more information about Flybe here.
Business travellers and public officials are also entitled to compensation
Many people think that their employer will be entitled to any compensation for a delay during a business trip but that’s not the case.
In fact, it is the passenger who has suffered the inconvenience that is entitled to flight delay compensation, not the person who paid for the ticket.
This is the general principle set out in the EU Air Passenger Rights Regulation for major flight delays, cancellations and cases of overbooking. It doesn’t matter whether you’re an employee of a private-sector company or a public official.
Are there any other rights that come with EC 261?
Right to reimbursement or re-routing
In addition to compensation for your loss of time, if your delay exceeds five hours, you are entitled to a full or partial refund of your original ticket and a return flight to your point of departure, if needed.
Right to care
When you’re stuck waiting for the airline to get you back on track toward your destination, you’re entitled to a number of free perks, depending on your flight details.
The carrier must provide you with meals and refreshments during the delay as well as access to communications, including two telephone calls, telex or fax messages, and emails.
But here’s the problem with flight delay vouchers
Flight delay vouchers are not always what they seem. And of course when you’re tired and confused and someone is offering you a voucher for a new flight, it’s very hard to say ‘no’.
However, you should check that by accepting a voucher, you’re not waiving your right to claim for the compensation you’re legally entitled to. EU regulations clearly state that compensation should be paid in cash, electronic transfer or checks, unless the passenger chooses to accept travel vouchers instead.
Essentially, it’s your choice as to whether to accept the vouchers or not. The data says that most people do.
But you must remember that it’s worth finding out what you might be entitled to if you refuse the airline’s offer and insist on cash instead.
Most people don’t know their rights on what compensation they’re owed. We surveyed European air travellers and found that 85% don’t know their rights, and globally 13 million passengers miss out on more than €5 billion in compensation every year.
Additional entitlement to food, refreshments and other benefits
If overnight accommodation is necessary, they must provide you with a hotel room and transportation to and from the airport.
Upgrading and downgrading
If you are offered an alternative flight and are lucky enough to get an upgrade, the airline isn’t allowed to charge you anything extra. On the other hand, if the class of the alternative flight is lower, you can get a reimbursement of between 30-75% of the price you originally paid.
Even if you are compensated under EC 261, this doesn’t affect your right to request further compensation.
This rule doesn’t apply in cases where passengers have voluntarily surrendered their reservations. But bear in mind that the amount you are entitled to under EC 261 may be deducted from whatever additional compensation you receive.
Obligation to inform passengers of their rights
Airlines are obliged to inform passengers about their rights and the content of EC 261. This means that every airline has to display information on passenger’s rights at check-in counters.
You can find the full text of the regulation on this link.
I’m stranded on the tarmac - what should I do?
It’s important to take note of the time when the plane doors are closed. Then, if the wait feels like it’s getting a bit longer than normal, you can measure how much time you’ve been sitting on the tarmac.
If the wait is too long, there’s something you can do.
European tarmac delays are eligible for compensation just the same way a flight delay is eligible for compensation in Europe. However, if you’re not someone who likes sitting on a busy plane for longer than necessary, it’s a bad situation.
While supplying air conditioning, access to lavatories and water is mandatory, the law doesn’t require giving passengers the option to deplane until the tarmac delay reaches five hours.
EU and UK flight delay compensation — what about Brexit?
These flight delay rules fall under the regulations for EU flight delay compensation. Consequently, they apply until the UK officially leaves the union in March 2019.
Time will tell how this impacts the UK but until then, the regulations stated above are the current law.
Amazing fast service.
Did not know we were entitled to a payment until my daughter told me about Airhelp, Sent in the application received payment within three weeks.