How to get Reimbursement and Compensation: Fly One

    How to get Reimbursement and Compensation: Fly One

    How can you get Fly One delay compensation? AirHelp can help you understand your rights and make a claim for up to £510 (€600) per person. We have helped millions of passengers get the compensation they are owed, hassle-free. We handle all legal matters and paperwork for you — so that you don’t have to.

    Check Compensation

    What are your Rights When it Comes to Fly One Flight Compensation?

    Flight delays and cancellations do happen, and oftentimes, there is very little that air passengers can do about it.

    However, for flights that are departing within the EU, you may be able to claim for Fly One flight compensation, even though they are not a European airline. This is because of a regulation known as EC 261.

    According to this regulation, all flights departing from an EU airport are protected, which means that you can claim Fly One compensation in the event of a delay, cancellation, or overbooking. Unfortunately, though the departures are covered, the same cannot be said for arrivals. If your Fly One flight arrives in the EU from an airport that is outside of the EU, you are not covered by EC 261.

    You can find out more about your rights here.

    Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.

    All airlines

    All countries

    No win, no fee


    Getting Fly One Flight Delay Compensation

    Flight delays are never fun. The stress, the confusion, the long hours waiting at the airport — it can be extremely frustrating and even cause you to miss out on pre-planned tours, events, and other time-sensitive engagements at your destination.

    Generally, you are eligible for flight delay compensation from Fly One if you are departing from an EU airport, and if you are delayed by more than 3 hours. Depending on the length of the delay and the distance travelled, you can get up to £510 in compensation.

    You are also entitled to receive care including free food, refreshments, and, during lengthier delays, a hotel room, as well as free transfers to and from the airport.

    However, not all Fly One flight delays are eligible for compensation. One notable exception is in cases known as extraordinary circumstances, which include bad weather; as well as health, safety, or security threats; and airport personnel strikes and political unrest. In these cases, Fly One might have no choice but to delay the flight to ensure the safety of its passengers.

    Learn more about flight delays here.

    Don’t miss out on the Fly One flight delay compensation you are owed.

    All airlines

    All countries

    No win, no fee


    Getting Fly One cancelled Flight Compensation

    You can get up to £510 in Fly One flight cancellation compensation, provided that your flight was cancelled less than 14 days before you were set to depart, and that the airline was considered responsible for the issue. The flight must also have been scheduled to depart from an EU airport. You can check what is covered in the table below.

    If you think you're eligible for Fly One flight cancellation compensation, be sure to hold onto all of your flight documents. Remember that you have the right to care — which means that the airline must provide you with necessary food, refreshment, and lodgings while you wait for your replacement flights.

    You are entitled to a replacement flight to your final destination free of charge — if you choose to travel. Otherwise, you also have the option to ask for a refund.

    There are exceptions to receiving compensation, however — if your replacement flight arrives at a similar time to your original arrival time, Fly One is not obligated to pay compensation. You only receive compensation for lost time.

    Learn more here.

    Which Fly One Flights are Covered by EC 261?

    Covered by EC 261
    Flights departing EU airports ✔️ Yes
    Flights arriving at EU airports ❌ No

    How Much Fly One flight compensation can you Expect?

    DistanceCompensation
    All flights under 1,500 kmUp to €250 per person
    Internal EU flights over 1,500 kmUp to €400 per person
    Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
    Non-internal EU flights over 3,500 kmUp to €600 per person

    Table shows values in € as specified in EC 261

    If your disrupted flight meets all the requirements of EC 261, you can expect to receive up £510, depending on the travel distance of your flight. However, there may be a few exceptions, so be sure to check with our Compensation Checker. You can claim for flights that occurred in the past 3 years.


    About Fly One

    Claim with AirHelp and get up to £510 compensation. Find out how much you’re owed today.

    All airlines

    All countries

    No win, no fee


    AirHelp has been featured in:

    The Mirror logoThe Express logoThe Daily Mail logoUK Business Insider logo
    APRA

    AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

    Imprint
    EN

    Copyright © 2021 AirHelp