Air Passenger Law

In some cases the airline is allowed to reduce the compensation by 50%. But this happens only if you were offered re-routing and the arrival time at the final destination did not exceed the scheduled arrival time of the flight originally booked:

• by 2 hrs in case of flights up to 1500 km

• by 3 hrs in case of flights between 1500 – 3500 km

• by 4 hrs in case of flights over 3500 km.

No. You can claim compensation even if you’re not a European citizen. Your citizenship does not impact your rights under EC 261/2004.

How much you’re entitled to will depend on the regulations of the country or countries where you were flying.

In Europe, you can get up to €600, depending on the distance flown, and how long you were delayed. You can learn more here.

In Brazil, it can vary greatly depending on each individual case, but you can get up to $1,300 in compensation for what’s known as “moral damages”. You can learn more here.

Increased mobility throughout Europe has created the need for common air passenger rights. EU Regulation 261/2004 ensures that airlines compensate their passengers when they cause serious inconvenience to their customers. Your time is precious!

The EU air passenger rights regulation, EC 261, applies to all countries and territories under the European Union, as well as the UK, Iceland, Norway, and Switzerland. Likewise, all airlines registered within these member states and operating within the EU are subject to this regulation.

On average, you can make a claim for a flight delay or cancellation from as far back as 3 years ago but different countries have different limitation periods. You can check them here.

If you think you’re entitled to compensation for your flight problem but the airline won’t do anything about it, don’t worry! There’s a chance that we can still help you. Simply use our Flight Checker to see if you are eligible. If we find that you have a valid claim, we will then discuss it with our Legal Team to see what options are available. We’ll handle the entire process for you from start to finish.

Yes, regardless of who paid for the flight ticket, it is always the passenger who experienced the disruption who is eligible to claim for compensation.