TUI Airlines Strike: Compensation

Updated on 11.08.2022

_In August many flights operated by TUI Airlines will be cancelled due to staff or pilot strikes. We want to remind you that flight cancellations due to these staff strikes are eligible for compensation if you were informed by TUI Airlines less than 14 days before your flight.

If you’ve been affected by a TUI Airlines strike, then you’ve come to the right place. You may be entitled to up to £520 in compensation if you experienced delays or cancellations due to an airline strike. We can help you make a claim under EU law.


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Have you been affected by a TUI Airlines strike?

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TUI Airlines Strike Compensation: Know Your Rights

As air passengers, we are protected by a piece of EU law called EC 261. It holds airlines financially accountable for flight disruptions that they are responsible for. That includes flight disruptions due to airline staff strikes. So if your flight was cancelled due to a strike, you may be eligible for compensation under the EC 261 regulations. The law regarding this particular situation was clarified only as recently as 2018. The European Court of Justice in Luxembourg, ruled that disruption caused by airline employee strikes qualifies for compensation as the airline is considered responsible for the behaviour of their own staff.

You can find out more about EC 261 and your air passenger rights here

Eligibility for TUI Airlines Strike Compensation

When am I Eligible for Flight Strike Compensation from TUI Airlines?

You are eligible for strike compensation if:

  • You had a flight disrupted by an TUI Airlines staff strike.

  • Your flight was either delayed by 3 hours or more, or was cancelled less than 14 days before it was due to depart.

  • You had a confirmed flight reservation.

  • The disruption occurred within the last 3 years.

  • If you took a replacement flight, your new arrival time was significantly different to your original flight.

Airline staff strikes are strikes involving the employees of TUI Airlines. That includes pilots, cabin crew, airline engineers, and other employees working directly for TUI Airlines. If you book a flight which is disrupted because of a staff strike, TUI Airlines may owe you compensation to make up for the trouble caused.

We believe that air passenger rights should always come first – if an airline strike with TUI Airlines causes or caused your flight to be delayed, cancelled, or even result in a denied boarding, you can make a claim for compensation.

When am I Not Eligible for Strike Compensation from TUI Airlines?

You are not eligible for strike compensation if the strike is one that TUI Airlines has no control over. For example:

  • Strikes by airport security staff

  • Strikes by baggage handlers

  • Strikes by air traffic management staff

  • Strikes caused by political unrest

While TUI Airlines staff strikes are within the control of TUI Airlines, all other strikes are considered to be “extraordinary circumstances”. Extraordinary circumstances are any events or situations that are completely beyond the airline’s control and cannot be avoided, even if reasonable measures have been taken to protect against them. In such cases, is not at fault.

Check Your Eligibility for Airline Strike Compensation from TUI Airlines with AirHelp!

Not sure whether your flight qualifies for flight strike compensation? There are a lot of laws and exclusions, so for a quick and easy answer, all you have to do is to fill out our eligibility checker with your details. We’ll tell you if your flight qualifies and how much you’re entitled to. You can also use us to handle the claim for you.

Are you eligible for compensation?

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What About Past TUI Airlines Strikes?

If you were affected by a TUI Airlines strike in the last 3 years you might be eligible for compensation.

Use our compensation check to see if you are eligible.

How Much is TUI Airlines Strike Compensation?

The amount of compensation that you are entitled to, depends on your individual circumstances, but you may be owed as much as £520 per person. Click on the type of disruption you had to find out more.

TUI Airlines Strike Flight Cancellation Compensation

Sometimes, TUI Airlines staff strikes can lead to the cancellation of your flight altogether. If you’ve had a flight cancelled due to a strike, you could be owed compensation! You qualify for compensation if the airline notified you less than 14 days before your flight was due to depart, and they weren’t able to offer you an alternative flight which arrived at a similar time.

Less than 2 hours 2 - 3 hours 3 – 4 hours More than 4 hours Never arrivedDistance
£110 £220 £220 £220 £220All flights 1,500 km or less
£175£175 £350 £350 £350Internal EU flights over 1,500 km
£175 £175£350£350£350 Non-internal EU flights between 1,500 km and 3,500 km
£260 £260 £260£520£520Non-internal EU flights over 3,500 km

You can learn more about flight cancellations and your rights here.

TUI Airlines Strike Flight Delay Compensation

TUI Airlines strikes can sometimes cause lengthy delays and affect your arrival at your final destination. You are eligible for compensation if your flight is delayed by 3 hours or more.

How much could you be owed when your flight with TUI Airlines is delayed?

Less than 3 hours 3 – 4 hours More than 4 hours Never arrivedDistance
€ –£220£220£220All flights 1,500 km or less
€ –£350£350£350Internal EU flights over 1,500 km
€ –£350£350£350Non-internal EU flights between 1,500 km and 3,500 km
€ –£260£520£520Non-internal EU flights over 3,500 km

You can learn more about flight delay compensation here.

Denied Boarding Compensation

During an airline strike, there may be instances where you are denied boarding due to an aircraft being overbooked. If you are denied boarding against your will, you may be entitled to compensation. You can learn more about denied boarding compensation here.

Important Passenger Rights During an TUI Airlines Strike

You Have the Right to Care

When you experience flight disruption due to an airline strike, you have the ‘right to care‘. Depending on the length of the delay, TUI Airlines must provide you with several essentials, including:

  • Meals and refreshments.

  • Access to communications, including two telephone calls, fax messages, or emails.

  • Overnight accommodation, including transportation to and from the airport to your hotel, if necessary.

Rebooking and Refunds

If your flight has been cancelled or delayed for more than five hours, you have the right to withdraw from your flight and receive a complete refund.

If your flight was cancelled, you also have the choice of taking an alternative flight, organised by TUI Airlines, to get you to your destination. You can learn more about rebooking and refunds here.

Find out if your flight disruption qualifies now.

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Why AirHelp?


  • Is the world's most successful flight compensation company.

  • Has lawyers in 30+ countries.

  • Uses state-of-the-art technology to pursue each claim.

  • Takes the stress out of the claim process.

  • Operates on a no win, no fee basis.

  • Makes air travel better.

Flight disruption due to airline strikes does happen, and it is your right to receive compensation if you are affected. AirHelp makes the process of claiming easy and stress-free. We handle the heavy lifting for you!

AirHelp is one of the most successful flight compensation companies in the world, with lawyers in over 30 countries, and support in 16 languages. We use innovative technology to assess and pursue each case, which allows us to start working on your claim quickly and efficiently.

Plus, we operate on a no win, no fee basis, eliminating the risk for you completely. So if you need help to get your flight compensation due to a TUI Airlines strike, fill out our form today

We’re always here to help.

About TUI Airlines

TUI Group owns six European airlines, inherited from TUI Travel, making it the largest tourism group in Europe. TUI airlines have until recently been run separately. TUI airlines would rank as the seventh-largest airline operation in Europe.

The group airlines operate both scheduled and charter flights to more than 150 destinations worldwide departing from more than 60 airports in 9 European countries. With a Fleet of 137 In May 2015, the TUI Group announced to rebrand its existing five airline brands under one airline banner in the course of the coming years, to be titled ‘TUI’. Arkefly (now TUI fly Netherlands), Jetairfly (now TUI fly Belgium), Thomson Airways (now TUI Airways), TUIfly (now TUI fly Deutschland) and TUIfly Nordic (now TUI fly Nordic) will maintain the separate air operator’s certificates (AOCs), but will operate under “”one central organisation”” with “”one engineering & maintenance function.””

TUI Fly Netherlands

TUI Fly Netherlands is a Dutch charter airline headquartered on the grounds of Amsterdam Airport Schiphol. The airline is part of a bigger company called TUI Group, together with TUI Fly Belgium and TUI Fly Nordic among others. The tourism-oriented airline takes an impressive 10th place in our AirHelp Score.

TUI fly Headquarters

TUI Fly Netherlands is headquartered in Schiphol, with its main hub nearby at Amsterdam Airport Schiphol.

Airline IATA Code: OR

Address: TUI Fly Netherlands Beech Avenue 43 1119 RA Schiphol-Rijk



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