Lufthansa Strike Compensation

As air passengers, we are protected by a piece of EU law called EC 261. It holds airlines financially accountable for flight disruptions that they are responsible for. That includes flight disruptions due to airline staff strikes. So if Lufthansa cancelled flights due to a strike, you may be eligible for compensation under the EC 261 regulations. The law regarding this particular situation was clarified only as recently as 2018. The European Court of Justice in Luxembourg, ruled that disruption caused by airline employee strikes qualifies for compensation as the airline is considered responsible for the behaviour of their own staff. This means that they are responsible for any Lufthansa planned strikes.

You can find out more about EC 261 and your air passenger rights here.

• When am I eligible?
• When am I not eligible?
• Check your eligibility with AirHelp
• What about past Lufthansa strikes?

When am I Eligible for Flight Strike Compensation from Lufthansa?

You are eligible for Lufthansa airline strike compensation if:

• You had a flight disrupted by a Lufthansa staff strike.
• Your flight was either delayed by 3 hours or more, or was cancelled less than 14 days before it was due to depart.
• You had a confirmed flight reservation.
• The disruption occurred within the last 3 years.
• If you took a replacement flight, your new arrival time was significantly different to your original flight.

Airline staff strikes are strikes involving the employees of Lufthansa. That includes pilots, cabin crew, airline engineers, and other employees working directly for Lufthansa. If you book a flight which is disrupted because of a staff strike, Lufthansa may owe you compensation to make up for the trouble caused.

We believe that air passenger rights should always come first – if an airline strike with Lufthansa causes or caused your flight to be delayed, cancelled, or even result in a denied boarding, you can make a claim for compensation.

When am I Not Eligible for Strike Compensation from Lufthansa?

You are not eligible for strike compensation if the strike is one that Lufthansa has no control over. For example:

• Strikes by airport security staff
• Strikes by baggage handlers
• Strikes by air traffic management staff
• Strikes caused by political unrest

While Lufthansa staff strikes are within the control of Lufthansa, all other strikes are considered to be “extraordinary circumstances”. Extraordinary circumstances are any events or situations that are completely beyond the airline’s control and cannot be avoided, even if reasonable measures have been taken to protect against them. In such cases, Lufthansa is not at fault.

Check Your Eligibility for Airline Strike Compensation from Lufthansa with AirHelp!

Not sure whether your flight qualifies for flight strike compensation? Wondering if you're one of the ones affected by the Lufthansa strike from July 2019? There are a lot of laws and exclusions, so for a quick and easy answer, all you have to do is to fill out our eligibility checker with your details. We’ll tell you if your flight qualifies and how much you’re entitled to. You can also use us to handle the claim for you.

What About Past Lufthansa Strikes?

If you were affected by a strike, such as a Lufthansa pilot strike, in the last 3 years you might be eligible for compensation.

Use our compensation check to see if you are eligible.

The amount of compensation that you are entitled to, depends on your individual circumstances, but you may be owed as much as £520 per person. Click on the type of disruption you had to find out more.

Lufthansa Strike Flight Cancellation Compensation

Sometimes, staff strikes can lead to Lufthansa strike cancelled flights. If you’ve had a flight cancelled due to a strike, you could be owed compensation! You qualify for compensation if the airline notified you less than 14 days before your flight was due to depart, and they weren’t able to offer you an alternative flight which arrived at a similar time.

You can learn more about flight cancellations and your rights here.

Lufthansa Strike Flight Delay Compensation

Lufthansa strikes can sometimes cause lengthy delays and affect your arrival at your final destination. You are eligible for compensation if your flight is delayed by 3 hours or more.

How much could you be owed when your flight with Lufthansa is delayed?

You can learn more about flight delay compensation here.

Denied Boarding Compensation

During an airline strike, there may be instances where you are denied boarding due to an aircraft being overbooked. If you are denied boarding against your will, you may be entitled to compensation. You can learn more about denied boarding compensation here.

• The Right to Care
• Rebooking and Refunds

You Have the Right to Care

When you experience flight disruption due to an airline strike, you have the ‘right to care‘. Depending on the length of the delay, Lufthansa must provide you with several essentials, including:

• Meals and refreshments.
• Access to communications, including two telephone calls, fax messages, or emails.
• Overnight accommodation, including transportation to and from the airport to your hotel, if necessary.

Rebooking and Refunds

If your flight has been cancelled or delayed for more than five hours, you have the right to withdraw from your flight and receive a complete refund.

If your flight was cancelled, you also have the choice of taking an alternative flight, organised by Lufthansa, to get you to your destination. You can learn more about rebooking and refunds here.

AirHelp…

• Is the world's most successful flight compensation company.
• Has lawyers in 30+ countries.
• Uses state-of-the-art technology to pursue each claim.
• Takes the stress out of the claim process.
• Operates on a no win, no fee basis.
• Makes air travel better.

Flight disruption due to airline strikes does happen, and it is your right to receive compensation if you are affected. AirHelp makes the process of claiming easy and stress-free. We handle the heavy lifting for you!

AirHelp is one of the most successful flight compensation companies in the world, with lawyers in over 30 countries, and support in 16 languages. We use innovative technology to assess and pursue each case, which allows us to start working on your claim quickly and efficiently.

Plus, we operate on a no win, no fee basis, eliminating the risk for you completely. So if you need help to get your flight compensation due to a Lufthansa strike, fill out our form today.

We’re always here to help.

Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe both in terms of fleet size and passengers carried during 2017.

Besides its own services, and owning subsidiary passenger airlines Austrian Airlines, Swiss International Air Lines, Brussels Airlines, and Eurowings including Germanwings (referred to in English by Lufthansa as its Passenger Airline Group), Deutsche Lufthansa AG owns several aviation-related companies, such as Lufthansa Technik, as part of the Lufthansa Group. In total, the group has over 600 aircraft, making it one of the largest airline fleets in the world.

Lufthansa’s registered office and corporate headquarters are in Cologne. The main operations base, called Lufthansa Aviation Center, is at Lufthansa’s primary hub at Frankfurt Airport, and its secondary hub is at Munich Airport.

The airline is part of the Star Alliance with other major airlines such as SAS and United.

Lufthansa Headquarter

Address: Airportring 336, Frankfurt, Germany

Airline IATA Code: LH

Website: http://www.lufthansa.com/

Twitter: https://twitter.com/lufthansa

Frequently Asked Questions

What is the difference between compensation and ticket refund?

When flights are cancelled or significantly delayed, passengers often experience inconvenience. In such cases, compensation can be claimed under EU air passenger rights to compensate for the lost time and inconvenience. Compensation is a form of reimbursement for travellers. Ticket refund, on the other hand, refers to the reimbursement of the flight fare. If a flight is cancelled and no replacement flight is offered, both compensation and ticket refund can be requested.

What am I entitled to in case of flight cancellation?

In case of flight cancellations, passengers can claim compensation under EU air passenger rights depending on the cause and circumstances. If the airline cancels the flight itself and passengers are not informed in time, they are entitled to compensation. If a flight is cancelled, passengers have the right to a replacement flight or a refund of the ticket price. Conditions for compensation include that the flight starts or lands in the EU and that the airline is responsible for the cancellation.

What am I entitled to in case of flight delay?

Passengers may be entitled to compensation under EU air passenger rights if their flight arrives more than 3 hours late and the airline is responsible for the delay. Passengers are also entitled to amenities such as complimentary drinks and snacks during long waits at the airport.

What am I entitled to if my flight is overbooked?

If a flight is overbooked, passengers are entitled to a replacement flight or compensation under EU air passenger rights. Similar to flight cancellations, amenities are provided during longer waits at the airport.

How much compensation am I entitled to for my problematic flight?

The amount of compensation depends on the length of the flight according to EU air passenger rights. For short-haul flights, compensation can be up to £220 per person, for medium-haul flights up to £350 per person, and for long-haul flights up to £520 per person.

How can I claim compensation?

Passengers can claim compensation directly from the airline or through specialised services or lawyers. It is advisable to keep all relevant documents such as boarding passes and booking confirmations to substantiate the claim.