Get to know your local AirHelp experts

• Interview with Frankfurter Allgemeine Zeitung (German)

• Here are the world's 10 best airports for 2024, Bloomberg

• How will AI impact air travel in 2024 and beyond?, AirHelp

• As CEO of AirHelp, Tomasz has spearheaded major business transformation initiatives, driving global expansion and operational efficiency in the air passenger rights industry.

• Before becoming CEO, he played a key role in shaping AirHelp’s operational and technological landscape, optimizing processes and implementing innovative solutions to enhance customer experience.

• Under his leadership, AirHelp has strengthened its position as the world’s leading air passenger rights company, leveraging data-driven strategies and technology to assist millions of travelers.

• Most Influential CEO of 2024 by CEO Monthly Magazine for Global Flight Compensation

• Innovative Leader Award in the Transport/Logistics category at the Innovative Leader 2024 Gala in Warsaw

Tomasz is the highly motivated CEO of AirHelp with over 20 years of executive leadership experience in complex and high-growth environments. He has driven major business transformation and growth projects globally.

He has led multichannel retailer Studio Moderna as Global Director of Operations and then as Regional Executive Director for the CEE region. Previously, he gathered experience at Toyota Motors Corporations in its global HQ in Japan and Europe.

Tomasz holds an MSc degree from Silesian University of Technology, an MBA from Vlerick Business School in Belgium, and an Advanced MBA from Said Business School at the University of Oxford.

Before becoming the CEO of AirHelp, Tomasz served as Chief Operations & Chief Technology Officer within the same company.

• Claim your canceled flight: We explain how to do it, AirHelp (Spanish)

• Compensation and refunds for flight delays or cancellations, AirHelp (Spanish)

• Flight Refund vs Compensation: What You Need to Know, AirHelp

• Led high-impact legal appeals at AirHelp, setting major precedents that strengthened air passenger rights across Europe and shaped industry standards under EC 261 and beyond, including multiple AirHelp appearances at the European Court of Justice (ECJ).

• Served as AirHelp’s spokesperson for the DACH region (Germany, Austria, Switzerland) for two years, representing the company in public statements, media appearances, and regulatory discussions.

• Represented AirHelp in high-stakes legal disputes across European courts, advocated for air passenger rights, and drove legal product development, market expansion, and corporate affairs to strengthen compliance, industry trust, and global operational growth.

Julian Navas is AirHelp's Legal Strategy Manager with over eight years of experience in travel tech, specializing in European air passenger rights and consumer protection. He is responsible for approving and leading the most critical legal appeals at AirHelp — cases that have the potential to set major legal precedents and strengthen air passenger rights across Europe. By carefully selecting and advancing landmark litigation, he helps shape industry standards, ensuring greater protections for travelers under EC261 and beyond.

Julian’s expertise lies at the intersection of law, technology, and corporate affairs, where he has successfully implemented legal-tech design strategies to optimize efficiency and enhance customer experiences. Before joining AirHelp, he worked with Lufthansa, facilitating with out-of-court settlements between the airline and their passengers.

Thanks to his master's degree specializing in public policy and EU regulations, Julian possesses a deep understanding of consumer rights, transportation laws, and regulatory frameworks that shape the travel tech industry. Beyond his professional achievements, Julian is passionate about sustainability and corporate social responsibility. With a forward-thinking mindset, he continuously seeks innovative solutions that promote environmental consciousness and social responsibility, ensuring that businesses operate with a positive global impact.