AIRHELP SCORE 2022
Global Airline Ranking
See how the world’s airlines compare when ranked by the air passenger rights experts, AirHelp. The AirHelp Score shows you which airlines offer the best service, fly on time, and treat passengers fairly if problems occur. Because air travel is about more than just the price of a ticket.
Also check our Global Airport Ranking see more →
Best airlines for passenger experience
Qatar Airways
8.11 / 10
United Airlines
8.07 / 10
Qantas
8.02 / 10
Global Airline Ranking
| Airline | AirHelp Score | On-Time Performance | Customer Opinion | Claim Processing | |
|---|---|---|---|---|---|
| 1. | Qatar Airways | 8.11 | 7.6 | 8.9 | 7.8 |
| 2. | United Airlines | 8.07 | 7.9 | 7.9 | 8.4 |
| 3. | Qantas | 8.02 | 7.1 | 8.3 | 8.7 |
| 4. | Etihad Airways | 7.98 | 8.1 | 8.7 | 7.2 |
| 5. | LATAM Airlines | 7.95 | 8.6 | 8.1 | 7.1 |
| 6. | Eurowings | 7.92 | 7.5 | 7.6 | 8.7 |
| 7. | China Airlines | 7.76 | 7.8 | 7.9 | 7.6 |
| 8. | American Airlines | 7.74 | 7.7 | 8.0 | 7.5 |
| 9. | Japan Airlines (JAL) | 7.74 | 8.9 | 8.9 | 5.3 |
| 10. | Austrian Airlines | 7.67 | 8.0 | 7.9 | 7.1 |
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Best airlines by country
Out of the airlines that operate the most flights in that country.
1.
United Airlines
8.07/10
2.
American Airlines
7.74/10
3.
Delta Air Lines
7.36/10
Best airlines by region
Asia
Qatar Airways
8.11/10
Europe
Eurowings
7.92/10
North America
United Airlines
8.07/10
Oceania
Qantas
8.02/10
Scandinavia
SAS Scandinavian Airlines
7.26/10
South America
LATAM Airlines
7.95/10
How is the AirHelp Score calculated?
On-time performance
We gather arrival and departure statistics for every plane and calculate how many of an airline’s flights are on schedule.
Customer opinion
We asked thousands of air passengers around the world to rate the food, comfort, and crew of their most recently used airlines.
Claim processing
This relates to how efficiently airlines handle compensation claims, including how long it takes them to pay out.
Global Airport Ranking
We also rank the world’s best-known airports
See which airports rate highest for on-time performance and facilities
About AirHelp
AirHelp is the world no. 1 for flight compensation.
As specialists in air passenger rights, our mission is to help travelers get paid the money they’re owed following a delayed or canceled flight. We’re available worldwide and provide support in 17 languages. So far, we’ve helped over 1.3M people get the compensation they deserve.
Press Contact
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