11 years of AirHelp: more than 2.2 million passengers claimed compensation

11 years of AirHelp: more than 2.2 million passengers claimed compensation

Last updated on 7 February 2024
  • AirHelp has helped more than 2.2 million people from 240 countries and territories claim compensation for flight delays since its founding in 2013

  • The company operates globally and now employs more than 400 AirHelpers across six offices in Germany, Poland, Spain, and Brazil

  • AirHelp Plus purchases have exceeded 6.5 million

London – 7 February 2024 – AirHelp, the world's leading travel tech company tackling flight disruption, reveals it has helped more than 2.2 million people claim compensation from 240 countries and territories since its founding. Following its 11th anniversary on the 25th January 2024, the company has unveiled further key milestones achieved while on its mission to educate air passengers on their rights and deliver cutting-edge solutions to ensure everyone can claim the compensation they are entitled to.

Since 2013, AirHelp has assessed almost 16 million claims on behalf of passengers and had 81 million website users, highlighting the demand for additional passenger support when facing delays and cancellations. Despite the growing levels of flight disruption, particularly since the pandemic, AirHelp has maintained excellent standards of customer service and satisfaction, reflected by its 140,000 (82%) five-star ratings on Trustpilot.

Of AirHelp’s 2.2 million successful claims, France (245,000), USA (213,000), and the UK (175,000) have had the most passengers compensated, with Germany (170,000), Italy (144,000), Sweden (120,00), Spain (98,000), Norway (87,000), Netherlands (82,000) and Poland (78,000) completing the top ten. 

The company also extends its support to the remotest parts of the planet, having helped passengers in Svalbard, Antarctica, Vatican City, Cocos (Keeling) Islands, Bouvet Island, and Saint Helena claim compensation. AirHelp’s record for the most compensated flight was DY 7155 from Barcelona to Orlando on 11th September 2019, where 91 passengers were compensated for a flight cancellation less than 14 days before departure. 

In addition to supporting customers with claims, the company also launched its AirHelp Plus membership in 2023, which has provided 6.5 million passengers with additional support and benefits to date, including innovative AirPayout and AirLuggage parametric insurance solutions. As part of this, 22,000 passengers have been given access to airport lounges helping to provide comfort and peace of mind when facing unforeseen delays and cancellations.

Tomasz Pawliszyn, CEO of AirHelp commented: “Air travel has grown increasingly unpredictable over the last four years and passengers need to be prepared for last-minute disruptions, no matter where they fly from or who they fly with. At AirHelp, we are committed to ensuring passengers have the best travel experience possible, both with and without disruptions, by supporting them through the claims process and educating passengers on their rights.”

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AirHelp has been featured in:

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.


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