AirHelp+

AirHelp+ makes flying easy and stress-free, no matter what happens. Here’s why you should become a member:

• No more endless waiting. If your flight’s delayed, canceled, or diverted, €100 is in your account within days.

• Missed a connection? Don’t miss this. €200 payout in days, so you can continue your journey worry-free.

• Lost luggage? No problem. You’ll get €100 fast, so you’re not left hanging.

• Relax at the airport. If your flight’s delayed or canceled, you get access to 1,300+ lounges globally.

• No stress over compensation. We’ll handle your claims for you and get you up to €600 — no service fees deducted.

• Dedicated help, anytime. Need support? We’ve got you 24/7, no matter where you are.

• Extra travel benefits. Get discounts on eSIMs, car rentals, and more.

AirHelp+ is all about making sure you can enjoy flying without the worry.

Unfortunately, no. Your trip must have been added to your AirHelp+ dashboard at least 48 hours before the scheduled departure time of your flight.

If your luggage is lost or delayed, here’s what you’ll need:

• ID or passport

• Airline luggage tag

• Booking confirmation or boarding pass

• Property Irregularity Report (PIR) - You can get this from the lost luggage desk inside the airport

• Your bank details

Don’t forget! You have to send us the requirements within 28 days of your luggage delay or loss occurring. Late or incomplete submissions will not be eligible for a payout as per our Terms and Conditions.

Airline compensation is the money from the airline to make up for the delay or cancellation of an international flight that’s covered by EU or other regulations. The maximum amount that can be paid out is €600. The exact amount you’re entitled to depends on the regulations that apply to your flight, and if your flight is eligible. AirHelp is an expert in claiming this compensation, but the money is never guaranteed.

A payout is an extra €100 or €200 from your AirHelp+ insurance. You'll receive this payout when your flight’s delayed over 3 hours, canceled last minute, diverted, or if you miss a connection due to disruption, or when your luggage is lost or delayed. And it’s paid quickly.

The good news? On international flight disruptions you may get both.

A trip is your complete travel itinerary. It covers everything — from your outbound flight, return flight, and any number of connecting flights. Even if you’re only flying one way, that’s still counted as 1 trip.

No. For security reasons, we can only make a bank transfer to the account of the person registered on the AirHelp+ membership. 

We can only apply your new AirHelp+ insurance benefits to trips added to your dashboard after the upgrade. If you added your trip when you had your old membership, the trip won’t be covered by the new subscription, even if your flight departs after the upgrade date.

However, it is possible to delete your trip and add it again after you have upgraded your plan, provided that you do so at least 48 hours before departure, and that your flight hasn’t yet been disrupted.

AirHelp+ is your ultimate membership for hassle-free air travel. You get fast insurance payouts and lounge comfort when things don’t go to plan. All on top of any airline compensation you’re owed.

Here are your benefits:

• Flight insurance: €100 payout within days of a 3+ hour flight delay, last-minute cancellation, or diversion.

• Missed connection insurance: €200 payout within days after a missed connection.

• Luggage insurance: €100 payout sent within days of reporting lost or delayed luggage.

• Lounge comfort: 1,300+ lounges available worldwide when your flight's delayed 1+ hours, or canceled.

• Up to €600 airline compensation: Our experts handle all your claims from start to finish. No hassle, no service fee.

• Dedicated 24/7 expert support: get help anytime, anywhere.

• Travel discounts: on eSIMs, car rental, & more.

Benefits apply while your membership is active and depend on the plan you’ve chosen. You must add your flights at least 48 hours before your scheduled departure for some benefits to apply.

Yes! From eSIMs to car rentals to skipping security lines, we’ve got you covered. Check out our latest offers and partners in our app or Customer Dashboard.

It’s easy. Add your flight to AirHelp+ (at least 48 hours before departure). Then we'll track it and quickly pay you €100 if:

• Your flight’s delayed by 3+ hours on arrival

• Your flight’s canceled within 28 days of departure

• Your flight’s diverted

The best thing? That €100 payout is on top of any airline compensation you’re owed. No paperwork, no signature — just fast payouts straight to your bank account.

It’s simple. If your luggage gets delayed or lost, we’ll pay you €100.

To protect your flights, add them them in the app or dashboard at least 48 hours before departure.

Then, if your bag is lost or delayed just grab a Property Irregularity Report (PIR) from the airport’s lost luggage desk and send us what we need. Your €100 payout will be on its way. And it's on top of any compensation the airline might owe you, of course.

It’s peace of mind when you miss your connecting flight.

First add your flights to AirHelp+ (minimum 48 hours before departure) so we can track them. When your first flight is delayed, canceled, or diverted, and you miss a connection, we’ll give you a fast €200 payout to help with the hassle.

Just send us your flight details, a proof of the delay, and your boarding passes, and your payout will be on the way.

Heads up: your flights must be part of the same booking to qualify for this insurance.

There are two ways to purchase AirHelp+:

Annual subscription: This covers a period of 12 months, and applies to all flights departing after you purchase AirHelp+ and before it expires.

Buy Annual Membership

After purchasing your Annual Membership, we’ll process your claims for flights that take place during the 12-month membership period free of charge.

Per-booking: Our per-booking plan, which you can only get from our partners, gives you access to all AirHelp claiming services covering a specific booking for which you purchased AirHelp+.

After purchasing the Per-Booking Plan, we’ll process any claims you submit for the specific booking, free of charge.

An eSIM card is a digital version of a SIM card and means you can enjoy more data when you travel abroad.

We've partnered with airalo.com so that you can get your hands on data before you travel, easily, and with a discount. Just apply your promocode when you buy it.

No. Luggage insurance only covers bags checked-in under the name of the AirHelp+ member.

Flight insurance cannot insure your flight disruption in the following cases:

• If you do not have a valid booking confirmation or boarding pass. 

• Your flight was canceled more than 28 days before your scheduled departure. 

• Your flight was affected as a result of: 

  • Foreign or civil war. 

  • Threat of explosives, radioactive waste, or any other source of radiation. 

  • Declaration of health emergencies such as a pandemic or epidemic. 

  • Any losses, damages, liability, or expense caused by a cyber act or cyber incident. 

• If an event disrupts air traffic for more than 7 days — examples include strikes, public demonstrations, or extreme weather. In these cases AirHelp will pay for all flight delays and cancellations that occurred within the first 7 days of the air traffic disruption. If your flight falls on the 8th day or later of an ongoing disruption, it will not be covered.

Simply log into the AirHelp+ Dashboard and follow the prompts to start a claim. Your claim will automatically be processed without any fees.

AirHelp+ applies to your future flight disruptions, after the date of purchase. If your flight has already been disrupted, or you have already started a claim, AirHelp+ will not apply. Instead, you will be charged our standard fees should we successfully obtain compensation on your behalf.

There is one exception: if we assess your previous flight as a good candidate for a Goodwill Claim (that’s a claim which isn’t covered by the law, but where the airline may offer a voucher as a gesture of goodwill). In this case, you may purchase an annual AirHelp+ membership, which will apply to your future flights, as well as a Goodwill Claim for that specific previous flight.

If you purchased AirHelp+ from a partner on a per-trip basis for a specific flight, you do not need to do anything to activate the service.

If you purchased an annual AirHelp+ your membership is active immediately after purchase and lasts for the next 12 months, with annual renewals.
To receive your benefits such as payouts, flight status updates, and lounge access you must add your flight details in our app or Customer Dashboard before departure. We recommend adding flights straight after you buy them. The latest you can add a flight is 48 hours before departure.

Your AirHelp+ membership lasts 12 months, but you can cancel anytime to prevent it from renewing.

To cancel, go to your app or Customer Dashboard, select “My account”, and navigate to “Plan & Benefits”. On the page, scroll down to “Manage your plan” and click “Cancel my plan”. Or just email [email protected].

Cancellations within the first 14 days.

If you cancel within the first 14 days, we’ll give you a full refund — unless you’ve already traveled on covered flights. Just send an email to [email protected].

You will be charged the full amount when you buy AirHelp+.

Annual memberships renew automatically, so you will next be charged in a year’s time.

Annual memberships renew automatically each year, unless you cancel your subscription.
In most cases, payment will be taken 12 months from the date of purchase, so that your membership continues uninterrupted.

Yes! AirHelp+ is available worldwide, no matter where you live or where you’re flying.

We use various international air passenger rights laws like Europe’s EC 261, the Montreal Convention, and ANAC 400 in Brazil, to make sure travelers everywhere get the the support and compensation they deserve.

AirHelp+ members have a dedicated area for claims. Please log into the AirHelp+ area and follow prompts to start a claim.

If you need any further assistance, you can always contact our customer support.

AirHelp+ gives you access to our flight claim services free of charge, but whether you are entitled to compensation is dependent on the circumstances of your particular disruption and the applicable international and local laws.

Ensure that you submit your claim via the AirHelp+ area, so that we can consider all relevant air passenger laws to try to get you the compensation you deserve.

Remember that even if your flight isn’t eligible for monetary compensation, you still have access to our other services, such as advice and expertise via Live Chat.

Please note that AirHelp+ is not a travel insurance plan (although depending what plan you have purchased, it may include AirPayout and AirLuggage insurance).

AirHelp+ is AirHelp’s membership program that helps passengers when they face flight disruptions.

If you have purchased AirHelp+ and your flight was delayed or canceled, you may be entitled to money. Go to your AirHelp+ dashboard to check how much you should receive.

To obtain a refund for a flight ticket, we recommend you first talk directly to your travel agent or try to claim back the ticket price through your credit card. In our experience that is the fastest way to receive a flight refund.

If you have tried these options already with no success, we can offer AirHelp+ members assistance with ticket refunds. We can submit a request for a refund directly with the airline on your behalf, but response times from the airline are longer.

No — AirHelp+ only covers you, the AirHelp+ member.

Passengers traveling with you will need their own membership to access benefits such as insurance payouts and lounge access during disruptions.

If your flight’s delayed over 1 hour or canceled, you can relax in over 1,300 airport lounges worldwide.

Just add your flight details to your AirHelp+ Customer Dashboard. If your flight’s disrupted, we’ll send you a lounge pass.

Lounge access depends on availability and opening hours.

Lounge passes are issued for the AirHelp+ member. They don’t include any fellow passengers.

Passengers traveling with you may be able to pay for access at the lounge if they don’t have their own AirHelp+ membership.

Because passenger rights in the USA often fall short, we offer extra protection for USA travelers.
Our USA AirHelp+ plans offers far higher insurance payouts and cover more trips. That's why they are priced differently.

US customers who want to purchase the global AirHelp+ plan with lower payouts can use the language switcher and purchase on our international site.