AirHelp Cookie Policy

AirHelp respects your privacy and is committed to protect any personal information that you may submit through our website. The following information is designed to help you understand what information AirHelp gathers from the website and how this information is handled. Please also read our Privacy Statement.

To make this site work properly, we sometimes place small cookies on users’ devices. Most big websites do this too. By accessing, browsing and/or using our website, you acknowledge, without limitation or qualification, that you have read, understood and agreed to be subject to the terms and conditions of this policy, and therefore consent to our use of cookies in accordance with these terms.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit a site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

What are the different types of cookies?

A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:

  • session cookie which is erased when you close the browser or

  • persistent cookie which remains on your computer/device for a pre-defined period of time.

As for the domain to which it belongs, there are either:

  • first-party cookies which are set by AirHelp or

  • third-party cookies stored by a different domain to the visited page’s domain.

How do we use cookies?

Our website uses cookies to ensure the best experience for you. We use both session and persistent cookies on our website. Enabling our first and third party cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. All our cookies are not used for any purpose other than those described below.

Which cookies do we use?

We use our own cookies to remember your actions and custom preferences. We also use our own first-party cookies to help you complete tasks without having to re-enter information when browsing from one page to another or when you visit the site later.

We use third party cookies to improve your experience with digital analytics and real-time personalization. We also use third party cookies for online behavioral advertising and to show adverts relevant to something that you searched for in the past.

How to control cookies?

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, deleting or blocking all cookies will have a negative impact on the stability of many websites. If you choose to block our cookies, you will have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.

This policy may be updated from time to time, e.g. due to modifications of relevant legislation or changes to AirHelp’s corporate structure. We encourage you to periodically review this page for the latest information on our cookie policy.

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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