AirHelp Cookie Policy

AirHelp Group respects user privacy and is committed to protect any personal information that users may submit through our website. The following information is designed to help users of the website understand what information AirHelp gathers from the website and how this information is handled. Please also read our Privacy Statement By accessing, browsing and/or using our website, users acknowledge, without limitation or qualification, that they have read, understood and agreed to be subject to the terms and conditions of this policy, and therefore consent to our use of cookies in accordance with these terms.

In general, users can visit our website without telling us who they are and without revealing any personal information. Our website uses cookies to ensure the best user experience. Cookies are small text files that are placed on the users device to track usage patterns and record preferences. Our cookies do not contain information that can identify persons.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We use both session and persistent cookies on our website.

We also use Google Analytics to analyze the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. The analytics cookies used by our website have the following names: _ga, _gat.

The information generated relating to our website is used to create reports about the use of our website.
Our analytics service provider’s privacy policy is available at:

Users can control and/or delete cookies, as they wish – for details see Blocking or deleting all cookies will have a negative impact on the stability of many websites. If users choose to block our cookies, they will not be able to use all the features on our website.

This policy may be updated from time to time, e.g. due to modifications of relevant legislation or changes to AirHelp’s corporate structure. We encourage users to periodically review this page for the latest information on our cookie policy.