Being stuck at the airport is many travellers’ nightmare — and we’re here to help if it happened to you. If you experienced Cologne Bonn Airport flight delays or cancellations, AirHelp can explain your rights, and tell you whether you're owed any compensation.
You might be entitled to as much as £520 per person or €600 in the EU if your airline was responsible for the delay. Enter your flight details into our easy-to-use compensation calculator and find out today what you’re owed.
Because Cologne Bonn Airport (CGN) is situated in the EU, the travellers passing through it it are very likely to be protected by a law known as EC 261, the European air passenger rights regulation. In the UK, there is a similar law known as UK 261. There may even be cases where you could be covered by both.
According to these laws, if you had a flight delay, cancellation, or overbooking at Cologne Bonn Airport, you have rights! The law specifies the care airlines must provide you in such a situation. Plus, when the airline is responsible for the delay, the law lays out the amount of compensation passengers are owed — up to €600 per personin the EU or £520 in the UK. You usually have up to 3 years to claim it too.
It doesn’t matter where you are from, only where you flew and whether it was with a UK or EU airline.
|Route||UK or EU Airline||Non-EU Airline|
|Departures from Cologne Bonn Airport||✔️ Yes||✔️ Yes|
|Arrivals at Cologne Bonn Airport||✔️ Yes||❌ No|
No win, no fee
Airport delays are stressful, both on your mind and your wallet. The good news is that because of EU Regulation EC 261, you might be able to claim up to £520 compensation (€600 in the EU) if your flights are delayed by 3 or more hours.
There is one notable exception when it comes to
Another point to note, the law sees a delay as the time you finally arrived at your destination compared to the landing time written on your ticket. This is important for delayed flights from Cologne Bonn Airport, because it’s not actually how long you were kept waiting in the departures lounge that counts. For compensation at least, it’s the amount of time between when you were supposed to land and when you actually landed at your final destination that matters.
You can learn more about flight delay compensation here.
EU regulation, EC 261, as well as UK 261, empowers passengers when there are Cologne Bonn Airport cancellations. By law, your airline must offer you an alternative flight to your destination — or a refund, if that's what you'd prefer.
In addition, you might be owed up to £520 (€600) in compensation if the cancellations were announced less than 2 weeks before you were due to depart.
There are some important exceptions, such as if your airline managed to find you an alternative flight that arrived at a similar time to your original. Or if Cologne Bonn Airport cancelled flights rather than the airline — as that means your airline wasn't actually responsible for the cancellation. These types of examples are termed extraordinary circumstances, and include situations like an air traffic control strike, unsafe flying conditions at Cologne Bonn Airport, or anything outside of an airline's control.
You can read more about flight cancellation compensation here.
No win, no fee
Table shows values in € as specified in EC 261
Some exceptions may need to be taken into account. The easiest way to be sure of what you’re owed, is to use our free compensation check.
Sure, delays or flight cancellations are anything but ideal. But for your peace of mind, here’s what you should do if it happens to you:
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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
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