Meet the Team: Johnny Quach, VP of Product

Johnny Quach is our VP of Product at AirHelp.

Johnny is responsible for building a market-leading customer experience for AirHelp customers. He and his team of Product Managers, Data Scientists and User Experience Designers are there to ensure that everything that AirHelp work on is as seamless and pleasant to use as possible.

They also tackle forward-thinking projects like using machine learning to better recognise flight delays, building easy-to-use features like a boarding pass scanner, and using AI to optimize our legal process.

We sat him down and asked opinions on air passenger rights and what the future holds.

This video is part of our Meet the Team series, introducing some of the key members of the AirHelp crew. Our mission to help air passengers is a team effort, but we want to celebrate the many talented folks, and their unique expertise, that come together to make air travel better for all.

Flight delays happen, but that doesn’t mean you have to accept them. You may be entitled to as much as $700 in compensation if your flight has been delayed, canceled, or overbooked within the last three years.