Singapore-Hanoi Vietnam Airlines Flight Faces 14-Hour Delay, Stranding Over 100 at Changi
A Vietnam Airlines service from Singapore to Hanoi was delayed for 14 hours, leaving over 100 passengers stranded at Changi Airport. The extended delay led to significant inconvenience for those affected, who were required to wait at the terminal for resolution.
Was your flight affected?
More than 100 travelers were left stranded at Singapore's Changi Airport due to a substantial delay involving a Vietnam Airlines flight bound for Hanoi. The disruption lasted 14 hours, causing considerable inconvenience for those scheduled on the affected route. Passengers were required to remain at the departure terminal throughout the prolonged wait, highlighting the scale of the service interruption.
The delay affected passengers' travel plans, with some forced to find alternative arrangements or wait for further updates from airline representatives. While the cause of the delay remains unspecified, the event resulted in over 100 individuals being impacted, demonstrating the far-reaching effects of such disruptions on travel schedules.
No additional details regarding the resolution or future plans for compensation were provided. Passengers faced significant delays and inconvenience as a result of this event, with the duration and the number of travelers involved emphasizing the disruption's impact on both those traveling and airport operations.
Know your rights
These are your air passenger rights:
Sometimes it’s not immediately clear whether your flight qualifies for compensation. When the cause of the delay or cancellation is uncertain, the following general rights still apply.
Your right to care, rebooking, or refund is always guaranteed under EC 261, UK 261, ANAC 400, SHY-PASSENGER, GACA, and the Montreal Convention.
Whether you qualify for monetary compensation depends on the reason for the disruption — this can take time for authorities or the airline to confirm.
Causes like technical faults, crew issues, or operational errors usually make your flight eligible.
However, weather conditions, security threats, or air-traffic restrictions often fall under extraordinary circumstances, which may exempt airlines from paying compensation.
Tip: Keep all travel documents and receipts. You may later prove that your case qualifies for compensation.
Rerouting or refund
If your flight is canceled, you are entitled to a new flight or a refund.
Care and assistance
If your flight is delayed by more than two to four hours, your airline must provide food and drink vouchers.
Accommodation
For overnight delays, airlines must provide hotel stays and transfers, regardless of whether compensation applies.
Communication
You have the right to two phone calls or emails during extended waiting times.
Quick facts
Disruption:
Delay
Cause:
Other
Compensation:
Not eligible for compensation
Flights affected:
1
Passengers affected:
100
Status:
Past disruption
Airlines affected:
Vietnam Airlines
Airports affected:
Changi Airport
Checked by:
Alice Mariscotti-Wyatt
Date updated:
13 October 2025