Flight cancellations and delays at Basel Airport can truly ruin your travel plans, which is why you deserve to be compensated. You can get up to €600 for delayed, canceled, or overbooked flights. Let AirHelp handle all paperwork and legal matters for you so that you can relax while you wait for the cash that’s owed to you. Find out how much you’re entitled to today with our Eligibility Check.
Canceled or delayed flights from Basel Airport (BSL) can completely derail your travel plans. Not only is the wait long and frustrating, but it can also lead to monetary loss — you could miss out on important business meetings, hotel bookings, prepaid tours, concerts, and even personal events such as weddings or anniversaries. Plus, you're often left out of pocket paying for unexpected expenses such as food or other necessities.
It’s due to situations like these that EU Regulation No. 261/2004 (better known as EC 261) was established. It’s a law that gives air passengers the right to receive monetary compensation following flight disruption. Depending on the circumstances of the delay, each air passenger can expect to receive as much as €600 in compensation, to be paid by the airline.
All flights departing from an EU airport are covered by EC 261, which is why Airport canceled flights are usually covered. You can check if your flight is covered in the table below.
|Route||EU Airline||Non-EU Airline|
|Departures from Basel Airport||✔️ Yes||✔️ Yes|
|Arrivals at Basel Airport||✔️ Yes||❌ No|
So what happens after you experience delays in Basel Airport? Well, the first thing you need to check is how long the delay is expected to last. Ask the airline how long you’re expected to wait, and be sure to ask for the reason behind the delay. Sometimes, the airline will be at fault, while at other times, the disruption is beyond their control.
If the airline is responsible for the disruption, and if you arrive at your intended destination more than 3 hours late, you may be eligible for compensation. Each passenger can expect to get as much as €600, depending on distance traveled and the total length of the delay.
When you claim for compensation for your delayed flight, you usually have up to 3 years to claim. However, it can vary from country to country, which is why it is better to submit a claim as soon as possible so that you do not miss out on the cash owed to you.
Basel Airport flight cancellations can be especially frustrating, particularly when you are left stranded at the airport. Flight cancellations are sometimes a necessity, but when they could have been avoided, you must be compensated. If a flight cancellation was the airline’s responsibility, you could get up to €600 in compensation per passenger.
However, this only applies to flights that were canceled less than 14 days before your scheduled departure. If they gave you a heads up of more than 14 days before, the airline is not legally obligated to pay.
The airline is still obligated to provide you with an alternative flight to your destination. Alternatively, you can also choose to get your flight refunded if you no longer wish to travel.
|All flights under 1,500 km||Up to €250 per person|
|Internal EU flights over 1,500 km||Up to €400 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to €400 per person|
|Non-internal EU flights over 3,500 km||Up to €600 per person|
Table shows values in € as specified in EC 261
If your flight disruption was not caused by extraordinary circumstances, the compensation amount is typically determined using the travel distance — however some exceptions do apply. We'll check the compensation amount when you start your claim.
There are times when Basel Airport cancellations or delays cannot be avoided. Some can be caused by extraordinary circumstances, that is, disruptions that were outside of the airline’s control.
Usually, continuing to operate during these situations could put passengers, flight crew, or even Airport personnel at risk, which is why the flight will have to be canceled or delayed.