It’s peace of mind when you travel with checked-in luggage. We’ll send you a fast €100 payout when your bags are delayed or lost on arrival.

Just make sure that your flights have been registered, with checked-in luggage, in the app or Customer Dashboard at least 48 hours before you're due to depart.

AirHelp+ members get luggage insurance bundled into their plan. It’s not currently sold separately.

Luggage insurance will protect your luggage on all trips registered with us for the duration of your membership.

The number of trips covered depends on the plan chosen. For example, AirHelp+ Smart covers 3 trips.

Luggage insurance protects your checked bags on every flight that you include when you add your trip. But you must add your flights at least 48 hours before your scheduled departure and confirm you are checking in luggage.

The number of trips covered depends on your chosen AirHelp+ plan.

How many flights that are part of the same trip is up to you. But you should know that there’s a maximum of 1 payout per trip. So, if there are luggage disruptions on 2 or more separate flights on the same trip, you’ll only receive the payout once.

After you’ve let us know about your delayed or lost bags and sent in your details, we’ll get back to you within 48 hours to confirm if you’re eligible.

We’ll need your ID, bank details, flight booking confirmation, a picture of your luggage tag, and a valid Property Irregularity Report (PIR) number.

You’ll get a Property Irregularity Report (PIR) number when you report your luggage issue at the airport’s lost luggage desk. This report acts as proof of your luggage disruption and is a mandatory requirement to get a luggage insurance payout.