1. INTRODUCTION

1. Our Fees is our complete list of prices that detail how AirHelp will charge you in consideration for providing you with our Services. Please read them carefully.

2. We recommend that you do not engage with AirHelp for any of our Services until you have read and understood the Terms, the Privacy Statement and Our Fees. If you have any questions, doubts or concerns, please contact us at [email protected] or check out our FAQs. 

3. Please note that should your Claim relate to a flight with a final destination or originating in Brazil, your use of the Services may be governed by the Brazilian T&Cs and our Brazilian Price List may apply.

2. DEFINITIONS

Our Fees should be read in conjunction with our Terms, where you will find all the defined terms used in Our Fees.

3. SERVICES FREE OF CHARGE

AirHelp will not charge you any fee for the Eligibility Service, Information Service, or where the Compensation Service does not result in you receiving Flight Compensation.

4. COMPENSATION SERVICE FEES

1. The Compensation Service is where AirHelp helps you obtain Flight Compensation and/or reimbursement for Extra Expenses (such as out-of-pocket costs for hotels, meals, or alternative flights) from the Airline. AirHelp's model is a no-win, no-fee model. This means that when we're providing the Compensation Service, AirHelp only charges you when we have obtained Flight Compensation or Extra Expenses for you from the Airline, as described below.

2. Service Fee/Standard Fee

   For each Claim where we successfully obtain Flight Compensation, the Service Fee is 35% of the total Flight Compensation, including applicable VAT.

   AirHelp+ Members: You pay no fee. You keep 100% of the extra expenses we recover.

   TravelPass Members: You pay the fee specified in your Membership Plan. Platinum members pay no fee.

3. Extra Expenses

   If we help you recover out-of-pocket extra expenses (like hotels, meals, or alternative flights), the fees are exactly the same. Standard Customers pay a 35% fee on the extra expenses we recover. AirHelp+ Members pay no fee and keep 100% of the extra expenses recovered. TravelPass Members pay the fee specified in the Membership Plan. Platinum Members pay no fee.

4. Legal Action Fee

   In very rare cases, statistically 3% of all cases, a Legal Action Fee is applicable on top of the Service Fee. The Legal Action Fee is a fee AirHelp only charges if Legal Action was necessary to provide the Compensation Service. The Legal Action Fee is 15% of the total Flight Compensation, including applicable VAT. It is deducted from your Flight Compensation in addition to the Service Fee.

5. Split Claims (Flight Compensation vs. Extra Expenses)

   Because airlines sometimes agree to pay Flight Compensation but don’t agree to pay Extra Expenses (or vice versa), we treat them as separate parts of your Claim. We will only charge a fee based on how that specific part of the Claim was won. For example, if your Flight Compensation is won normally, but we have to take Legal Action to win your Extra Expenses, the 15% Legal Action Fee will only be charged on the Extra Expenses amount.

6. Note to Danish Customers

   If you are a Customer located in Denmark, the fees AirHelp charges you for the Compensation Service are fixed. The Service Fee is fixed at an amount that typically corresponds to 35% of the total Flight Compensation. 

   The Legal Action Fee is fixed at an amount that typically corresponds to 15% of the total Flight Compensation.

   You can find the amounts here.

   Both the Service and Legal Action Fee include VAT.

7. Note to Swedish Customers

   If you are a Customer located in Sweden and your Claim is filed in Swedish court on your behalf, AirHelp will pay the application fee in your name. A Lawyer may be required to engage in Legal Action before the Claim is filed in court. The Legal Expenses for the Lawyer’s time are in accordance with the applicable hourly cost standard and are fully covered by AirHelp. More information about the hourly cost standard is available here.

   If AirHelp wins your case through Legal Action, AirHelp may request, through the court, that the Airline reimburse the Legal Expenses. In this case the Legal Expenses awarded by the court will belong to AirHelp to cover the Legal Expenses initially paid by AirHelp. If AirHelp does not win your case, AirHelp is responsible for paying the Legal Expenses, and you shall not pay this fee to AirHelp. 

8. Goodwill Claims

   Where AirHelp has obtained Flight Compensation for a Goodwill Claim, we will charge you a fee of $29.99. AirHelp will waive this fee when the Flight Compensation is (i) monetary and less than US$30.00, or (ii) in kind and less than 3,000 fidelity points.

5. AIRHELP+ MEMBERSHIP FEES

1. If you are an AirHelp+ Member, as set forth in the Terms, you are entitled to receive the AirHelp+ Services, including the Compensation Service and Extra Expenses without having to pay either the Service Fee or the Legal Action Fee whenever you obtain Flight Compensation as a Member.

2. If you are an AirHelp+ Member and AirHelp decides to pursue a Goodwill Claim on your behalf, we will waive the Goodwill Claim fee.

3. The standard Membership fees for the different AirHelp+ plans and subscription you have signed up for are as follows: 

   Worldwide AirHelp+ plans	Price
   Single Trip	$22.99 per trip
   Lite	$32.99 yearly
   Smart	$42.99 yearly
   Pro	$99.99 yearly

   USA AirHelp+ plans	Price
   Comfort	$179.99 yearly
   Pro	$249.99 yearly

   Plans purchased via third parties:
   The fees will be agreed between you and the company who sold you AirHelp+, as described in clause 7.
   

4. If you have received a special Membership fee, please refer to the terms of that offer for the applicable fee.

5. While your AirHelp+ Membership allows you to conveniently submit and manage claims on behalf of a minor or fellow passenger under your account, the Membership fee waivers apply strictly to the primary account holder. Standard service fees apply to any compensation recovered for additional passengers, including minors.

6. TRAVELPASS MEMBERSHIP FEES

1. If you are a TravelPass Member, as set forth in the Terms, you are entitled to receive the TravelPass Services, including the Compensation Service with a reduced or waived Service Fee, depending on your Plan, whenever you obtain Flight Compensation for a Covered Trip. No Legal Action Fee will be charged.

   Plan	Service Fee
   Silver	15%
   Gold	10%
   Platinum	0% (Fee waived)

2. If you are a TravelPass Member and AirHelp decides to pursue a Goodwill Claim on your behalf, we will waive the Goodwill Claim fee.

3. The yearly Membership fees for the different TravelPass Plans you have signed up for are as follows:

   Plan	3 Trips	6 Trips	9 Trips
   Silver	$49	$89	$129
   Gold	$89	$159	$219
   Platinum	$289	$549	$799

7. SPECIAL FEES FOR CUSTOMERS FROM TRAVEL AGENCIES OR OTHER COMPANIES

Your use of the AirHelp Services is always subject to the Terms, but if you have entered into an agreement with a travel agency, travel management company, or other entity that entitles you to different payment terms, or where that entity will make payment to AirHelp on your behalf, then the fee structure, payout options, currency conversion, and Services included in your Membership may be different depending on those terms. However, in no event will the combined total of the Service Fee and the Legal Action Fee that applies to you exceed the combined total of the Service Fee and the Legal Action Fee as described above.

8. FULL FLIGHT COMPENSATION AMOUNT

1. AirHelp will always pay you the full amount that we have received for Flight Compensation for your Claim, minus Our Fees (“Your Full Amount”). 

2. If the Compensation Service is made under European Air Passenger Rights Regulations, AirHelp will pay you Your Full Amount in EUR (€).

3. If the Compensation Service is made under a different Air Passenger Rights Regulation, AirHelp will always pay you Your Full Amount in the currency required under that regulation or where offered to you by AirHelp, when you choose the currency of your place of residence.  

4. In the event that the Airline pays Flight Compensation in a currency other than as specified above, the amount will be converted by the payment provider using their exchange rates provided by them or the financial institutions they work with. AirHelp will not charge you any additional banking commissions or charges.

5. The final amount will vary depending on the date when the Airline submitted the transfer to AirHelp.

9. INTERNATIONAL BANK TRANSFERS 

1. AirHelp offers international bank transfers via an AirHelp Third Party free of any additional charges. However, AirHelp will not cover any additional fees or costs charged to you by your beneficiary bank. Your bank may charge a currency exchange fee.

2. In most cases, the Flight Compensation will be transferred to you in EUR (€). Therefore, you may receive a different amount in your bank account on receipt of Your Full Amount if the amount had to be exchanged into a different currency by your bank or other intermediary. AirHelp has no ability to control the currency exchange rates or determine how or when the amounts are converted into a different currency during transit or upon receipt.

10. Value Added Tax (VAT)

All fees and charges stated in Our Fees include applicable VAT, unless otherwise specified.

The English version of this Price List is the official master copy. In the event of any discrepancy between translated versions, the English text prevails unless applicable local law strictly requires otherwise. (Use the language selector at the top of this page to switch languages)