IT Support Lead

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As Airhelp continues to grow rapidly and is currently dominating the air compensation scene (following San Francisco’s Y Combinator), we are looking for a IT Support Lead to join our Tech Team in Gdańsk, Poland on a full-time basis.

AirHelp is looking for an IT Support Lead to support our staff and ensure we have the tools to operate effectively. The IT Support Lead will be responsible for leading, supporting and developing the team of IT Support engineers based in Gdańsk.


  • Lead IT Support team
  • Train, coach and mentor Support Engineers
  • Oversee and manage all requests, incidents and problems
  • General Desktop security
  • Ownership of IT office infrastructure
  • Managing IT Support hardware/software inventory and purchasing
  • Documenting IT processes
  • Ensuring internet connectivity


  • Experience in leading a team and able to offer support and advice when needed
  • Collaborative style
  • Strong verbal and writing communication skills
  • Project and change management experience
  • Happy providing Technical Support on internal systems
  • Experience with OSX and Apple hardware
  • Experience with Windows, MS Office and PC hardware
  • Experience with Google Apps for Business

What we will offer you:

  • An ambitious, international startup environment with a vision and strategy to create something BIG
  • The opportunity to develop your skills in other future projects too
  • Access to the latest technology

More on AirHelp:

Join us and change your future!